Concept3D Reviews

Everything in the admin area was very intuitive and just worked as yourd expect it to. Nothing required the manual, however Nikki was always there to give us tips or support articles.

I was a late addon to our university committee working with Concept3D, and it was sometimes unclear how to envision the after view for a step we were working on. Perhaps a demo of before and after at different steps along the way would be helpful.

We needed an upgraded map in general, with better accessibility out of the box. Concept3D delivered this essentially as phase one and it's been up and up from there.

Once introduced to Concepts, the CMS is very user-friendly. Nikki has been so helpful, making the implementation of Concepts3D efficient.

Extensive guidance is needed with initial set up and customization.

Allowing prospective students and families to find their way around campus even when the University is closed. Allowing more opportunities to experience campus.

I had been maintaining static graphical maps of our campus for many years and everything was always behind. Offices would keep stacks of printed PDF maps for years with old info and outdated content was always being chased down. We needed a solution that allowed everything to be maintained in one location, that offered wayfinding, location markers, and could be a one stop shop for map related content. We contacted Concept3D and I've fell in love with maps all over again. The software is super easy to use and continually saves us countless hours of work. Parking services wants to document some temporary parking for an event, done. Admissions needs a repeating special event to highlight and campus buildings and tour info, done. Wayfinding across campus using wheelchair accessible paths, done. Our static map couldn't tell us anything about user engagement. I check our analytics daily to see what areas of the map are being used and that helps us understand the needs of our audience. Customer support is top notch and I've never had anything but immediate results and a welcoming, positive interaction with every staff member with whom I communicated. I use our map CMS daily to add new items and tweak content - I used to dread documenting map changes, but Concept3D makes map editing fun and super easy.

There is nothing that I don't love about Concept3D.

We no longer have a bottleneck on map updates or outdated printed maps. I can implement vast updates for our entire campus in a matter of minutes and everyone can instantly see the changes. I save many hours of work every month.

They made he process of recording images and translating them to a tour easy

I have no negative feedback about our work with them.

Allows us to showcase our campus to students who will not be able to visit in person, ie prospective international students.

Concept3D provides a high quality map product. Their renderings of our main campus and remote campuses are nothing short of beautiful. The ability to add/schedule event-related map Categories for Commencement and Move-In Day is great for universities. Their map icon library is bottomless. But I'd say the company's customer support representatives are probably the best feature of Concept3D. I've had two different reps over our multi-year contract and they have both gone ablove and beyond to help me navigate the map CMS, initiate updates to map renderings, navigate contract renewals and more. They also offer useful webinars for clients where I've gotten great ideas that I implemented on my college's map.

The user side of the CMS feels a bit antiquated. They did recently update the text fields and that's an improvement. Previously, I would have random days when text formatting within the WYSIWYG just would not do what I was asking and I'd have to jump into the code to implement an H2 heading or a bold text. I have not encountered that problem since the latest CMS update.

The Concept3D map has several features that make our map accessible to all users, which is a federal requirement for public institutions such as ours.

The customer service at Concept 3D is ALWAYS the top. Every team member has always gone above and beyond every request; we often find more enhancements than we request; the employees are always kind-hearted, helpful, responsive, and resourceful. Even when our contact is on vacation, someone is always ready to take requests.

Of course, the Maps are stunning, too; a team of talented artists, developers, and support have created a masterpiece showcasing our lovely campus. I am always amazed how Concept 3D navigates through all of our intelligible notes, cad drawings, and images, make out campus look amazing.

Nothing, except I have come to expect this high level of support from our other vendors.

Using Concept 3D's maps in conjunction with Localist makes it super easy for students to find the locations, events and services they need to get started or keep going with their education. With a population of students that already has significant barriers to overcome, anything we can do to make them feel at home on campus & keep them connected with our college community makes a big difference. The features, ease of use and overall user experience provided by Concept 3D and Localist helps us make that goal a daily occurance.

There is a little bit of a learning curve to the backend of the Concept 3D maps system - it's not a dislike as much as it is an endorsement to work with folks like Nikki Clayton for training, questions and new projects! I can't say enough good things about all of the support we have recieved.

We have several campuses that are complex to navigate, especially for first-time visitors. We see students using Concept 3D as an on-campus wayfinding tool, which means our contact center and student support staff field fewer calls and questions about where things are located. This keeps their time free for more complex questions, which in turn, provides a better level of customer service to our students.

Two things stand out: it's really easy to use and the support is great and easy to work with, and there is an amazing amount of customization we can do to our maps (for each campus) . It's quite fun to play with making custom layers for events and various campus services.

A few of the features are a bit hard to figure out or find.

We had many servious and locations that were just too difficult to put on a .pdf map (and it was only updated once a semester). With this product we've been able to include so many more services and locations and it can be updated daily.

Concept 3D is always available to help when needed.

Some glitches on IOS at times, but they try to fix them quickly.

Guiding our users to specific materials and places.

The map is very user-friendly for students and visitors of the NMSU Campus.

The cost to render out or fix buildings is quite high. There is little control for clients in this regard. Labeling was made easier for buildings but not roads.

This is helping students find their classes and student services.