ComplianceQuest Reviews

I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS!

I have not had any issue to note over the years that would cause me to dislike something specific.

CQ allows us to tracking Customer Complaints, Manage Controlled Documents, Schedule and Track Training including Reports/Dashboards to utilize for improving performance.

All QMS modules are in one application which is really impressive since the organisation can reduce the use of multiple applications and the associated cost with each of them. Configuration is easy to accommodate the app per your need.

Signature steps can be reduced. This can increase efficiency

Document Creation/Retention/Training/CAPA/Deviations/Incidents

Out of all the systems we looked into, only ComplianceQuest was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps. CQ Support teams have been attentive and work well with us to resolve questions and improvements.

CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there.

CQ sits on the Salesforce platform, which was already implemented at our company, allowing us to close out two other systems and consolidate on the QMS. We use this for Complaints, NC/CAPA, Training and Equipment modules.

The CQ quality system is a full suite of products used for tracking all quality objects. We use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ.

Our users are able to easily train in CQ and managers can see their employee's metrics for training easily.

The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks.

Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC.

We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time.

The system would have been easier to implement if we had stayed closer to out of the box software. But the fact you can make the system your own, is a huge selling point. Being on the Salesforce platform allows you to take advantage of the innate database structure and application features, allowing you to always scale and improve your quality system and integrate to other systems to provide the data needed and reduce redundancy for all departments.

The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. Overall a great quality system that we are happy we chose.

As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating.

Both customer support and the development team were slow a year ago, but I have seen them come up to speed and respond quickly to requests as the company grows.

We came from another quality system that was not easily configurable, had bad tech support and absolutely useless reporting capabilities.

CQ was the best choice we could have made because of the salesforce platform providing an excellent database structure, innate web functionality and incredible reporting and dashboarding tools.

We can finally not only get to our data, but analyst, report and dashboard it in a myriad of ways, without IT support required.

Because we can customize the system to our needs, to bring important data to the front, we can act on issues faster and develop solutions quickly.

The overall end-to-end solution approach is what we see as the greatest value along with having these features in the out-the-box product.

I dislike that we didn't bring CQ onboard during our humble beginnings.

QMS foundational structure.

CQ EQMS is a User friendly platform providing a great data visualization to its users and has an ease of implementation and integrating with other platforms that are providing data to your organization.

Theres nothing to dislike in it as it is very carefully designed to cover all your business needs with all its features.

CQ EQMS helps in Quality Management and a great support and many more features and it benifits in boosting business.

Compliance Quest's EQMS platform is comprehensive and a truly cloud native built. It has rich process flows, high quality data generation, report generation, analytics and visualization capabilities. Users can leverage these capabilities to quickly identify problems and solve them both reactivley and proactivley. It is very easy to use and CQ provides excellent custoemr support.

CQ EQMS platform is only available on salesforce

CQ EQMS meets all quality management and compliance requirements. Besides it has rich process, data, visualization and reporting capabilities that helps users to quickly identify problems and solve them and many times proactively.

All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.

We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.

We had great Customer support from CQ in both aspects i.e. technical as well as administrative which made it easy to implement. Our Global team uses it on a daily basis.

Cost is always a concern; but I always think you get what you pay for and CQ provide full value at the end with a great ROI.

All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.

We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.

The traceability for all the transactions and the capability to change the portal view for different job functions.

Nothing comes to my mind right now, I am very happy with the performance of CQ and the applications that it has. All the modules are really complete.

CQ helps us to promote a paperless culture and it also brings us the capability to access the platform remotely even through a cellphone. Those are highlights for me since simplifies the approval processes decreasing the times require for those actions.

Superior customer Service and Support from everyone on the team, from the first-level support team members to the development team and right up the chain to leadership.

CQ has developed a custom package for my organization, and a limited number of CQ team members are knowledgeable about how our system functions.

1 or 2 more dedicated SMEs would drive projects, investigations and escalation for complex troubleshooting to completion much quicker.

CQ provides my organization a complaint management solution that has a custom configuration in a separate package that allows us to manage complaints with many layers of automation.