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Close Reviews

User Rating

5/5 (Based on 2,288 Ratings)

Rating Distribution

  • Excellent

    97.9%
  • Very Good

    1.2%
  • Average

    0.2%
  • Poor

    0.7%
  • Terrible

    0%

User Sentiments

User-friendly Interface, Lead Management & Organization, Email Automation & Templates, Built-in Calling & SMS

Reporting & Analytics limitations, Mobile App Functionality, Occasional Software Glitches & Crashes, Limited Integrations

Do You Use Close?

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Review Summary

Overall, users praise Close for its user-friendly interface, ease of use, and robust sales pipeline management capabilities. They appreciate the customizable features, automation tools, and integrations with other business applications. Close is also commended for its excellent customer support and onboarding process. However, some users have expressed concerns about occasional bugs and glitches, limited reporting options, and the need for more advanced features. Additionally, a few users have mentioned that the learning curve can be steep for those new to sales CRMs.

Pros

  • Powerful sales pipeline management & automation.
  • Userfriendly interface.
  • Streamlined contact management.
  • Robust reporting and analytics.

Cons

  • Occasional issues with data synchronization.
  • Limited customization options.
  • Lacks some advanced features found in competing CRMs.

AI-Generated from the text of User Reviews

Reviews
RB

Rafael B

October 30, 2026 Source: G2.com
Reliable CRM with Clear Pipelines and Effortless Outreach
What do you like best about Close?I like being able to see where every lead stands on my pipeline dashboard each morning, so I can plan my daily outreach with confidence.What do you dislike about Close?None.What problems is Close solving and how is that benefiting you?Close helps me centralize our scattered customer information.
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BK

Beso K

October 30, 2026 Source: G2.com
Smooth SDR Workflow, Though Team Seats Get Pricey
What do you like best about Close?I like that Close is smooth and does everything SDRs need to do. Calling, texting, and reporting are great, and I especially value the dialing system. Close is better for dialing and texting than Pipedrive, and setup was super easy.What do you dislike about Close?I find Close too expensive when I add multiple seats. I’d like the price per seat to be lower as my team grows.What problems is Close solving and how is that benefiting you?I use Close for dialing, emailing, texting, and managing my team and productivity.
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PR

Philip R

October 29, 2026 Source: G2.com
Helpful AI and Follow-Up Tools, but the Interface Needs Polish
What do you like best about Close?I like that ChatGPT is integrated with Close and that the chat helps me with tasks. As a boat, yacht, and RV broker prospecting buyers and sellers, I find it helpful for notes and figuring out the next follow-up task. I also like that Close has follow-up tasks, and I find its tools better than those in the other program I use.What do you dislike about Close?I find Close’s interface very plain and would like it to be more visually appealing. I’m still learning its capabilities and would like to know how it can help me sell boats and RVs. It also gets confusing when I talk to chat and have to refer to Close. I bounce back and forth between Close and Die Hard, which is frustrating, and setup took hours even with ChatGPT’s help.What problems is Close solving and how is that benefiting you?tasking and follow-ups and sms is great
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KD

Kcarl D

October 29, 2026 Source: G2.com
Excellent Cold-Calling Dialer with Easy Lead Management
What do you like best about Close?I like Close’s dialer for cold calling and appointment setting. The automatic dialing works well for me, and I don’t have any issues with it. I prefer Close’s features to Follow Up Boss, especially being able to view reports, manage leads, and filter them. Signing in, logging in, and using the tools felt self-explanatory, so it was easy for me to get used to.What do you dislike about Close?noneWhat problems is Close solving and how is that benefiting you?I use Close to reach out to leads easily, manage and filter leads, multitask, and build and view reports. Its automatic dialer works well for my cold calling.
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LI

Lydia I

October 29, 2026 Source: G2.com
A user friendly interface CRM that makes Sales Management and Appointments Booking Easier
What do you like best about Close?I love the continue calling leads that appear in smart view feature actually makes my work easier. I like the fact that it brings calling, email communication/sms, contact management and sales activities in one platform. Makes it easier to track leads, follow up with prospects, track conversations and keep accurate records. The interface is basically user friendly for me and the features helps me save a lot of timeWhat do you dislike about Close?The issue I sometimes experience in Close is that calls don’t ring, and at times I’m not able to hear the client on the phone. It happens occasionally, but not all the time. That said, I still find the platform really useful for managing my communications and sales activities, even when I’m working from my device without my desktop, and it’s super cool.What problems is Close solving and how is that benefiting you?Close helps me easily track follow-up tasks assigned to me, whether by my supervisor or ones I create for myself, and it’s super cool. It also lets me write notes so I can quickly recall what I discussed with prospects when I assign tasks to myself.
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VO

Verified User in Outsourcing/Offshoring

October 29, 2026 Source: G2.com
Simple, Intuitive, and AI-Powered—Everything Just Works
What do you like best about Close?Simple, all features work, good use of AI, very intuitive, good support.What do you dislike about Close?It is quite expensive, this is sensible when just starting or need to scale.What problems is Close solving and how is that benefiting you?I went with a more premium Close plan because I needed built in dialer, workflows and unsubscribe function.
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RM

Ria M

October 29, 2026 Source: G2.com
Easy-to-Use CRM for Lead Follow-Up, with Room to Improve Task Views
What do you like best about Close?I like that Close is easy to use, and that the dialer is simple to use too. I get a few seconds to choose call outcomes, and it’s easy to move in and out of lists. I like having everything I need to know about a lead on one page, including calls, conversations, emails, and texts. I can look back at previous conversations, see what I can improve, and know what to bring up next time I contact a lead. I also like being able to put a task on a lead so I know when to contact them next. The inbox task bar is comfortable for me to use, and the initial setup was very easy. I think Close is one of the best CRM systems out there.What do you dislike about Close?I’d like to be able to see my tasks for a specific day by choosing a date on a calendar or filtering the task bar by date, so I can see how many tasks I have that day.What problems is Close solving and how is that benefiting you?Close helps me contact leads by phone, text, or email and present the product to eventually close deals. Its simple, user-friendly layout helps me understand my relationship with leads, review conversations, pinpoint what to improve and bring up next time. I also use the inbox task bar.
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VU

Verified User

October 29, 2026 Source: G2.com
Simple, Powerful Sales Hub with Room to Streamline Setup
What do you like best about Close?I like that Close brings everything related to a sale together, from conversations and my email inbox to text messages. The phone system is really good, and I can’t disagree with the price. The experience is simple while still keeping the application powerful. Close just works—it’s like Apple for sales. I also found the initial setup pretty simple; it took about 10 minutes.What do you dislike about Close?I’d like fewer steps to get things started. The initial setup took about 10 minutes, and getting it down to 5 would be cool. I’m not sure what the onboarding experience is like now. If AI is integrated, I’d like to be able to sign into ChatGPT, Grockbot, and Claude with a click.What problems is Close solving and how is that benefiting you?I use Close to consolidate everything related to a sale, from conversations and email to text messages. The phone system is really good, the pricing feels right, and I find it more intuitive than GoHighLevel.
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AK

Alex K

October 29, 2026 Source: G2.com
Great for Tracking Telesales Sales Information
What do you like best about Close?It's great at tracking our sales information for Telesales!What do you dislike about Close?I don't dislike anything. The search bar I guess could be more easily accessible.What problems is Close solving and how is that benefiting you?Tracking deal pipeline stages and going to Close for valid information.
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VA

Verified User in Marketing and Advertising

October 28, 2026 Source: G2.com
Close Streamlines Our Workload by Keeping Everything in One Place
What do you like best about Close?I'm not an admin in my organization, so I didn't set it up, but the system allows us to work cohesively with so many moving parts and necessary info to upload. I feel like it really streamlines our workload when we have an app like Close where all of our info is stored and accessible. We use it every day for everything.What do you dislike about Close?I haven't used the chatbot at all really, so maybe that's the least helpful because I don't really need it. As for what I dislike, it's a double-edged sword because it has all our info but there's just so much sometimes it can be overwhelming.What problems is Close solving and how is that benefiting you?It's solving the problem of having a space where all our info can be worked from. It literally carries our business; we are very dependent on it.
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FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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