ChipBot Reviews

User Rating

4.9/5 (Based on 66 Ratings)

Rating Distribution

Excellent
98.5%
Very Good
0%
Average
0%
Poor
0%
Terrible
1.5%

User Sentiments

Excellent Customer Service, Easy Integration, User Friendly Interface, Increased Conversion Rates

Limited Reporting Features, UI/UX Requires Update, Occasional Functionality Issues, Lack of Keyword Search in Knowledge Base

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Review Summary

Chipbot is a highly-rated chatbot platform praised for its ease of use, integration, and customer service. Users consistently report increased conversions, engagement, and lead generation thanks to its features like personalized videos, live chat, and detailed analytics. Chipbot's customer support, especially from founder Matt, is widely lauded for its promptness and helpfulness. The platform is particularly valuable for small businesses and startups looking to automate support, educate customers, and boost sales.

Pros

Easy setup and integration with Shopify, taking less than 10 minutes.
Versatile tools to educate customers about products and direct them to features and benefits.
Increases conversion rates significantly and enhances customer engagement.
Offers personalized help and exceptional customer service with prompt responses.

Cons

User interface (UI) and user experience (UX) can be improved for a more modern feel.
Analytics reporting could be more detailed and comprehensive.
The widget setup process can be confusing for users with limited technical experience.

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Reviews

Stefan Strauß

December 11, 2025 Source: Trustpilot.com

Conversion-Booster

I´m using it for years now, really happy with the tool.

Daniel Alves

October 1, 2025 Source: Trustpilot.com

ChipBot has been a game changer for us!

ChipBot has been a game changer for us!
We’ve been long-time users and it keeps delivering real value from FAQ automation to customer experience improvements. The product is solid, easy to use, and the support from Matt and the team is simply outstanding. Highly recommended!

masgoof

September 16, 2025 Source: Trustpilot.com

Great product

Great product, one of a kind really. Yes there are other video chatbots, but none with the speed and collection of video options so nicely categorized. The simplicy of the backend is very well thought of, there is no frustration when building, I have tested it and went back and forth with other software, but CB makes better sense every time, and the dev team works with you to get it done.

Colton Daffern

June 16, 2025 Source: Trustpilot.com

I’ve added ChipBot to my site

I’ve added ChipBot to my site. It’s one of the most impactful tools I’ve added to my site. The video bubble feature is a huge attention-grabber—it’s helped me connect with visitors in a more personal way and increased engagement almost immediately.

Setup was incredibly easy , and the help desk is great at answering common questions without me needing to step in. I also really like how everything—chat, video, support—is combined into one clean interface. It’s made my website feel more polished and responsive.

Robert Costart

May 1, 2025 Source: Trustpilot.com

Chipbot - AI Chat bot and Video Guides are Great

ChipBot is a great chatbot and help desk. When you add in all the help pages and have the AI model working on top of it, it works a treat!.

Mike Brennan

April 29, 2025 Source: Trustpilot.com

Works great!

Date of experience: April 29, 2025

Martin

April 15, 2025 Source: Trustpilot.com

ChipBot works very well

As a not-for-profit, we’re only using ChipBot’s Help Desk (not Chat or Video). We rely on volunteers for handling FAQs so the system needs to be liked. ChipBot gets 5 stars from us. We’re pleased with how easy it was to set up the content, test the system, and put on our site, and how helpful the ChipBot team are with queries. The UI is easy and mostly intuitive, the search is good, and the analytics are useful. For us, the number of queries being fed through has dropped a lot, which is a result.

Jennifer

April 2, 2025 Source: Trustpilot.com

Thumbs up!

Chipbot has been awesome! Not only is it easy to use, but the customer service is tremendous. I had an issue and they went as far as getting on a zoom call with me to help me solve it. They always reply very promptly and are so helpful. I love having Chipbot on my website, I really feel like it helps my clients know and trust me a little bit more and helps them take the leap to inquire. Highly reocommend it!

Mark Adams

March 24, 2025 Source: Trustpilot.com

As a white-label

As a white-label, I often have questions so that I can deliver results for my clients. The support is quick and complete. They are very patient. I even have had conversions with the founder on strategy and deployment. I highly recommend.

Venus Media Works