Builder Reviews

Very helpful customer support albeit it does take a bit of time for them to respond. I was having quite a few issues with the app which they offered alternative solutions to, for which I am very grateful.

For months i've been dealing with bugs in the Builder app but lets rewind and talk about how we got here. My client entrusted me in taking their Shopify site headless. Out of the few apps that had capabilities, Builder.io was chosen because of it's versatility. My client's platform is mainly e-commerce so stability and high availability is a must and user experience is a must because after all, that's the whole purpose of a page builder right? To make it easy for end users to create pages. 10's of thousands of dollars later, the website is launched and it's been bug after bug after bug. It's unbelievable that they are actually charging users for this. Yes their support responds but responding is half the battle. Actually fixing the issues is the other half and this is where they are lacking. It's to a point where, i have to find and implement an alternative for my client which has to be paid out of my pocket because it's the right thing to do. I went as far as reaching out to the co-founder of Builder.io where he directed me to their partner team(Not sure how a partner team would help a support issue) . After an issue that occurred Sept 4 where as the website experienced a crash, i've concluded that Builder.io is just not a stable platform.