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BrightHR Reviews

User Rating

4.7/5 (Based on 4,859 Ratings)

Rating Distribution

  • Excellent

    89.9%
  • Very Good

    4.6%
  • Average

    0.3%
  • Poor

    0.1%
  • Terrible

    5.1%

User Sentiments

Knowledgeable Customer Support, Helpful Online Resources, Efficient Issue Resolution, User Friendly Interface

Limited Functionality for Flexible Working Staff, Confusing Holiday Calculation for Part-Time Employees, Lack of Ownership in Addressing Issues, Mobile App Functionality Issues

Do You Use BrightHR?

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Review Summary

Overall, users find the software easy to use and comprehensive for their HR needs. Many appreciate its user-friendly interface and intuitiveness, even for those with limited technical expertise. The software's ability to streamline HR processes and automate tasks is a common praise. However, some users mention occasional technical glitches and customer support responsiveness as areas for improvement.

Pros

  • Userfriendly interface and easy to navigate.
  • Streamlined HR processes, including payroll, benefits, and time tracking.
  • Excellent customer support, with quick response times and knowledgeable representatives.
  • Comprehensive reporting and analytics for datadriven decisionmaking.

Cons

  • Limited customization options for some features.
  • Occasional glitches and bugs in the software.
  • Steep learning curve for some advanced features.
  • Integration with some thirdparty apps can be challenging.

AI-Generated from the text of User Reviews

Reviews
R

Rowan

January 15, 2026 Source: Trustpilot.com
Fantastic and thorough training
Fantastic and thorough training from Holly, very happy with the product so far.
Read more
GD

Gyles Davies

January 15, 2026 Source: Trustpilot.com
Dealt with Laura Peake today for the…
Dealt with Laura Peake today for the first time and wow- she was fantastic, effecient and knowledgable. I hope to get Laura next time i need assistance.
Read more
MY

Masood Younis

January 15, 2026 Source: Trustpilot.com
Anas from Bright HR was very helpful
Anas from Bright HR was very helpful. I was new to this & he guided me through the issues I had using this platform.
Thankyou Anas Hussain
Read more
AG

Ann Goodger

January 15, 2026 Source: Trustpilot.com
Good clear support from Jordan
Good clear support from Jordan. Much appreciated by the clarity and straightforwardness of Jordan's approach.
Read more
AA

Ademola Agunbiade

January 15, 2026 Source: Trustpilot.com
The staff has a great customer service and very hardworking
The staff has a great customer service skills. She was able to resolved all my quires and was extremely patience with me. She talks calmly and considerably in her conversations and goes extra-mile to meet the needs of the customer (myself).

It will be great if she can be promoted or at least encouraged by your organisation for her tenacity in all that she does for Bright HR
Read more
AM

Amanda McMillan

January 15, 2026 Source: Trustpilot.com
Michelle today helped me so much and so…
Michelle today helped me so much and so quickly! I genuinely cannot thank her enough. She is really great at her job :)
Read more
GG

Gail Gibbs

January 15, 2026 Source: Trustpilot.com
Very happy with my experience
The company is well worth signing up too. Was very informative at the on boarding, was patient when answering my questions. Took the time to make sure I understood what was discussed.
Read more
HR

Human Resources

January 15, 2026 Source: Trustpilot.com
Thank you Eve for your quick and…
Thank you Eve for your quick and efficient response.
Read more
s

steve

January 15, 2026 Source: Trustpilot.com
Quick and straight to point assistance…
Quick and straight to point assistance :)

Was nearly done in 2 mins .Thanks Eve Chapman
Read more
IL

Ian Jones Lutterworth

January 15, 2026 Source: Trustpilot.com
Very helpful
Very helpful. everything fully expained
Read more

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