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Brevo Reviews

User Rating

4.8/5 (Based on 2,921 Ratings)

Rating Distribution

  • Excellent

    93.4%
  • Very Good

    1.8%
  • Average

    0.7%
  • Poor

    3.6%
  • Terrible

    0.5%

Do You Use Brevo?

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Reviews
LM

Leon Marquardt

November 7, 2026 Source: Trustpilot.com
their service is amazing
their service is amazing.
I'm currently on the free plan and coming from trying aws, sendgrid and others they all fail to deliver a usable free plan.

This works super well, no ads, quick mails and as i said that on a free plan.

Tahank you.
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V

VSA

November 1, 2026 Source: Trustpilot.com
Apoorv is very professional
Apoorv is very professional, helpful and always available to support.

Very thankful that we have someone to assist whenever needed.
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CN

Claudiu N

September 25, 2026 Source: G2.com
Free automated emails and great templates, plus helpful AI subject line suggestions
What do you like best about Brevo Marketing Platform?I find it extremely useful to be able to send, using a completely free account with no trial, automated emails to our drivers informing them relevant information when needed. I also enjoy the premade templates which allow your emails to look extremely beautiful and professional. Aura has helped me with using engaging subjects for my Email Subject Lines, and it can recommend when to send the emails in order to maximize reach.What do you dislike about Brevo Marketing Platform?To be honest, the majority of the features associated with Brevo are not frustrating at all. I picked GDPR Compliance because in general, GDPR Compliance is extremely frustrating and Brevo, although it is a great tool, it does not remove that.What problems is Brevo Marketing Platform solving and how is that benefiting you?For Email Marketing and Newsletters, it is doing an amazing job with a wide variety of features while still being relatively easy to use. Aura’s subject line suggestions helped me get over a moment with a lack of personal clarity and produce options that looked extremely professional instantly. Aura’s timing recommendations have given us good results, and our email reach has increased significantly when trying to contact our drivers on a regular basis.
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IH

Irfaana H

September 25, 2026 Source: G2.com
Streamlined Email Campaigns with Minor Billing Hiccups
What do you like best about Brevo Marketing Platform?I like how straightforward Brevo Marketing Platform makes managing email campaigns. I can easily create a professional-looking email, choose the right audience, schedule it, and review the results, all without having to switch between different tools.What do you dislike about Brevo Marketing Platform?One thing I don't particularly like is the process of having to buy additional credits when I need to send out campaigns. It can feel like an extra step, especially when I'm ready to send a time-sensitive communication and then realize I need to check or purchase more credits first. I'd like the credit purchasing process to feel more integrated into the campaign workflow. At the moment, having to stop and purchase additional credits before sending can be a bit inconvenient, particularly when I'm working on a campaign with a deadline.What problems is Brevo Marketing Platform solving and how is that benefiting you?I use Brevo Marketing Platform to manage email communication efficiently, organizing audiences and scheduling campaigns. It solves the problem of handling large volumes manually and lets me create, send, and analyze emails without juggling different tools.
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BR

Brittany R

September 24, 2026 Source: G2.com
Great for multichannel campaigns and workflows, but reporting felt limited
What do you like best about Brevo Marketing Platform?Brevo was a great tool for us when we were doing email marketing. Managing email lists and A/B testing were indispensable. It also simplified multichannel marketing greatly since all of the channels were easily managed for our company, and the workflows consistently delivered at the right time.What do you dislike about Brevo Marketing Platform?I don't feel like the reporting features were as good and broad as other platforms.What problems is Brevo Marketing Platform solving and how is that benefiting you?It simplified multichannel marketing greatly by letting us manage all channels in one place, and our workflows consistently delivered at the right time.
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VE

Verified User in Real Estate

September 24, 2026 Source: G2.com
Versatile Platform with Extensive Features, Could Benefit from Simpler Automations
What do you like best about Brevo Marketing Platform?I love that the Brevo Marketing Platform is very versatile, even in the free version, making it easy to use and accessible. The ability to upload contacts either via a file or manually is great. I appreciate being able to create my own templates, especially using my brand's colors and logo, which saves me a lot of time when sending email newsletters. The range of features like email campaigns and automatic actions based on recipient responses are very valuable. I also value the generous number of emails you can send with the free version. Overall, I believe it's one of the best marketing tools out there. The initial setup is straightforward, with the platform guiding you step-by-step, which is something I think everyone can manage.What do you dislike about Brevo Marketing Platform?Some things are quite complicated to use. Trying to build automated responses was a bit too complicated for me, so I had to get my IT manager to help out. I'm not entirely inexperienced with technology, so I can imagine it being a roadblock for people who aren't IT experts. I'd appreciate a more detailed and clear tutorial to help with this. Brevo has a YouTube channel with tutorials, but sometimes they don't match up with what's on the platform (possibly due to updates) or they're just more complicated than they appear.What problems is Brevo Marketing Platform solving and how is that benefiting you?Brevo Marketing Platform lets me send emails to many contacts simultaneously and track recipient actions. It's versatile and easy to use, even in the free version. I create templates with my brand logo and colors, saving time on email newsletters. It's one of the best marketing tools.
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VY

Vivek Y

September 22, 2026 Source: G2.com
Brevo greatly simplified multichannel campaigns and delivered consistent automation timing
What do you like best about Brevo Marketing Platform?It simplified multichannel marketing greatly. The marketing automation workflows consistently reached people at the right time, and the segmentation and personalization tools made a significant improvement in campaign relevance.What do you dislike about Brevo Marketing Platform?Managing email lists, automated email responses, and the multi-user account features didn’t meet my needs.What problems is Brevo Marketing Platform solving and how is that benefiting you?I was able to manage multichannel campaigns more easily, reach people at the right time consistently with workflows, and improve campaign relevance significantly through segmentation and personalization.
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MS

Madhav S

September 22, 2026 Source: G2.com
Easy email/SMS setup and reliable automations, but content blocks feel limited
What do you like best about Brevo Marketing Platform?Email and SMS are really easy to use and set up, and managing campaigns from one platform simplified multichannel marketing greatly. The automations work perfectly for us, consistent results with any automations we throw at it, even triggers with delays work well.What do you dislike about Brevo Marketing Platform?The content blocks are not as flexible and option-packed as competitors. I also can’t say I noticed any improvements from the segmentation and personalization tools, at least for our use cases.What problems is Brevo Marketing Platform solving and how is that benefiting you?It saved a bunch of onboarding time, and our automation workflows consistently reach people at the right time.
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TN

Tayyab N

September 22, 2026 Source: G2.com
Effortless Marketing with Seamless Integration
What do you like best about Brevo Marketing Platform?I like the interface and the huge number of SDKs available that support different programming languages and frameworks. It's easy to get contacts, stats for transactional emails, and all failure cases using the provided interfaces. The SDKs give great control to manage contacts, email retries, block spam email attempts, and filter out shady domains provided by application users. Setting up the Brevo Marketing Platform was very easy.What do you dislike about Brevo Marketing Platform?Sometimes the availability of service becomes a bit lagging, which is especially bad for transactional emails. Users never want to wait and wish for quicker response times for email verification, password reset, and other actions.What problems is Brevo Marketing Platform solving and how is that benefiting you?I use Brevo Marketing Platform for automated email workflows, easily getting contacts and stats. The interfaces make managing emails and filtering spam straightforward, while SDKs provide good control for handling retries and blocking suspicious domains.
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HZ

Humphrey Z

September 22, 2026 Source: G2.com
Strong multichannel planning and previews, but integrations and the editor can be time sinks
What do you like best about Brevo Marketing Platform?Integration APIs let us connect Brevo to the rest of our stack so lists, events, and campaign data stay in sync without manual exports. Social Media Integration keeps email and social in one place, so we can plan and publish without switching tools. Email and Mobile Preview is what we check before every send, catching layout issues on phone and desktop before they reach customers. The AI writer is also useful for getting past the blank page on things like subject lines, as long as I feed it the offer and audience and then rewrite the final line myself.What do you dislike about Brevo Marketing Platform?E-Commerce Integration takes more setup than it should, and product or order data does not always stay in sync, so we end up checking the store before a campaign goes out. Third-party integrations are necessary, but each one has its own mapping and auth steps, and a broken connection is hard to spot until a send fails. Building and personalizing emails works, but the editor gets slow on longer templates, and conditional blocks are fiddly to preview across segments. WhatsApp also took longer because template approval sits outside the campaign flow, so a message can be ready in Brevo and still wait on Meta.What problems is Brevo Marketing Platform solving and how is that benefiting you?It simplified multichannel marketing a lot day to day, especially email plus social: we plan both in Brevo, preview the email, and publish without exporting a list or opening another tool. A welcome series based on signup reaches people at the right time, and segmentation (recent buyers vs. browsers) made product emails more relevant. Click rate moved up a bit. The AI writer saved me time on a launch subject line, and that email had a better open rate than the one I wrote from scratch the week before.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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