Bitly Reviews

User Rating

1.7/5 (Based on 139 Ratings)

Rating Distribution

Excellent
13.7%
Very Good
2.2%
Average
1.4%
Poor
5%
Terrible
77.7%

User Sentiments

Ease of Use, Link Shortening, Analytics & Tracking, Customizable Links

Limited Features in Free Version, QR Code Functionality Issues, Unintuitive Interface, Inadequate Customer Support

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Review Summary

Overall, users find the product easy to use, reliable, and helpful in managing and shortening links. Many appreciate its user-friendly interface, link customization options, and ability to track link performance. However, some users have reported occasional issues with link shortening and tracking, as well as limited features for advanced users. Additionally, concerns have been raised regarding potential security risks and data privacy.

Pros

Userfriendly interface simplifies URL shortening and management.
Extensive analytics and tracking capabilities provide valuable insights.
Integrates with various platforms and applications for seamless workflow.

Cons

Limited customization options may restrict branding and personalization.
Occasional downtime or slow response times can disrupt link accessibility.

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Reviews

Anna Grosso

December 14, 2025 Source: Trustpilot.com

A Paradise

I celebrated my 60th birthday at Sugar Beach Mauritius, Front Beach. The location was perfect: peaceful, bright, with a priceless view. The resort is very beautiful and spacious, yet never crowded. The cuisine offers both local and international dishes, with nothing to criticize.
All the staff are extremely kind, helpful, and always smiling. There was not a single person who did not deserve my gratitude for the exceptional courtesy shown on every occasion. The resort is a small paradise in terms of beauty, cleanliness, atmosphere, and attentiveness.
A special mention goes to the Mare restaurant and its entire team, who are always kind and welcoming. The Mare restaurant overlooks the ocean, where you can breathe in a truly magical atmosphere and enjoy excellent food. In short, a great success. I would go back tomorrow. Thank you.

Chloe

November 23, 2025 Source: Trustpilot.com

Great experience!

Loved my experience at My First Dentist. Everyone is super nice and welcoming and my teeth feel cleaner than ever!

val davies

September 22, 2025 Source: Trustpilot.com

I was helped by a wonderful man called…

I was helped by a wonderful man called Savar Singh T2
I'm a 73 yr old women who had a fall in Sitges
This guy helped me so much to get an Uber home he should get a raise in salary....x

Dom

March 19, 2025 Source: Trustpilot.com

Great platform for short urls

Great platform for short urls! The best!

Black Cube

February 19, 2025 Source: Trustpilot.com

Great Customer Support – Quick and Efficient!

I was a little mad when my link got blocked, but customer support resolved the issue quickly. I'm doing affiliate marketing and using many tools, but I have to say the customer support really did their job—so it's a 5-star from me!

Loulimi

August 22, 2024 Source: Trustpilot.com

Excellent customer service

Excellent customer service. The website itself is great, even the free subscription.

Jane

July 30, 2024 Source: Trustpilot.com

custom made canvas frame…

I recently received a custom made frame from Fantastic Frames Malvern East, for my art work. It was made and delivered so promptly and with exceptional customer service. The frame is wonderful and makes my art work sing. I will definitely use Fantastic Frames Malvern East again !!! Thank you ! Wonderful !!!

Anonymous User

June 18, 2024 Source: G2.com

"Perfect way to shorten links"

What do you like best about Bitly?

It's so easy to use and to organize the shortened links.

What do you dislike about Bitly?

There is nothing I dislike about this platform. It attends to my needs.

What problems is Bitly solving and how is that benefiting you?

We can publish many links in many places quickly and with a friendly layout.

Susan Njoroge

April 10, 2024 Source: Trustpilot.com

Outstanding service

Outstanding service. I would recommend it.

Amie S

January 10, 2024 Source: G2.com

"Great tool to simplify & shorten links"

What do you like best about Bitly?

I love the ease of use when creating shortened links and the ability to customize the file name. It's also great to be able to see an overview of how the link is performing, at a quick glance, using the provided graphs & timeline.

What do you dislike about Bitly?

Nothing. I haven't found another site or program that can do what Bitly can do so concisely.

What problems is Bitly solving and how is that benefiting you?

Bitly has been very helpful when sharing links on printed pieces -- when you don't want to type out a long (& ugly) URL, which your audience would then have to type out themselves to get to the page your promoting. Bityly makes the links short & sweet (and customized to file names that make sense with whatever you're promoting).

Bitly Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Bitly?

Review Summary

Pros

Cons

Anna Grosso

Chloe

val davies

Dom

Black Cube

Loulimi

Jane

Anonymous User

Susan Njoroge

Amie S

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