Autotask PSA Reviews

The integration of Autotask with Outlook, QuickBooks, AEM (Autotask Endpoint Management) and more make the system very easy to use. Also, it's easy to keep an eye on all of our tickets in the call queue - when they expire, we are alerted so that we know to follow up. Time entries are really easy to use as well, so training for our staff is very quick. Contracts are also very easy to create and attach to the tickets appropriately. There's really no complaints that we have.

If I had to come up with something to dislike, which isn't easy, it would be about the reporting. Detailed reports are available and you can make your own, although it's not totally intuitive. Once you learn the reporting system it's doable, but it is a bit slow. I wish the LiveReports was a bit easier to navigate, although the power is all there.

It's hard to go wrong with Autotask, especially if you have a couple hundred clients or more. It really makes things very easy once you learn the system. You'll be able to get a demo and an in-depth overview with one of the engineers before you buy. I highly recommend this service.

We've streamlined everything we offer by having it all integrate with Autotask. Tickets will be automatically generated for alerts that come from our other software. It creates a very easy dashboard and central location that everyone can look to for all of our various software and hardware alerts.

I love how clean and easy Autotask is. We use the CRM just for ticketing and basic note and sales progress. The project management tool seems great although we don't use it as much as we should.

The only thing I dislike is that there are many integrations that we didn't realize AT was compatible with that we wish we had known sooner.

Ticketing and major loose ends that we would not have otherwise caught until the customer let us know. Since we also use AT RMM we have a much better turn around time.

Autotask Endpoint Management is a full featured Remote Management and Monitoring solution for MSPs. It is easy to use and has great reporting and easy to configure monitoring and tasks to keep servers and workstations up to date and in control.

The ONLY thing I don't like about this solution is the use of Splashtop as the remote control application. The previous solution we used worked with Teamviewer which was far superior.

Great solution but could use a better remote control solution (like Team Viewer)

As an MSP we use Autotask Endpoint management to keep tabs on all of the servers and workstations for all of our clients. We setup monitoring and alerts on all of their computers, use it to create tickets for our helpdesk and engineers, and manage windows updates and remote control of computers.

I love the fact that I have a process in which my client requests as well as monitoring alerts are dealt with. This is something that used to be cumbersome and stunted my growth. Now I can be sure that my clients are getting the service that I promised them.

There's not much that I dislike at this point as there is so much for me to implement and improve my business that i'm too busy to have any dislikes at this point

Definitely a game changer

I have solved my help desk management issues as well have full record of tech time work. The major benefit is that I can now calculate my average hours per endpoint per month.

Feature rich. It is a great product. I'm quite happy with it.

There is a lot of training resources available but all the web training these days isn't the best fit for me. I do best with sequential training starting at square one with me working in my system and not watching someone else. There are so many features and a starting point with step by step instructions would be great. They may have it but I'm unaware of it.

Plan out your training so you can get the most out of it.

Service requests, quoting, invoicing. and CRM.

Autotask's PSA tool provides great functionality in a tool you can trust. Easy to configure and track the necessary information for your business operations.

There are some areas that are limited in customization since it's a SaaS product.

It provides a complete all around tool to track our business processes; from ticketing, to time management, to invoicing, it does it all.

The real-time dashboard makes it easy to see different pieces of information in clear, concise way

Too many features that I don't need to use that are bundled in and can be confusing at first. It comes with a CRM but it is not the best.Too many pop up windows

Pay for the better implantation package. The software is fantastic and will work well with any other MSP software thanks to their open API, but if you do not set it up right at first, you will not have a great experience.

Helps internal IT teams manage tech, bill for time work, schedule your day and keep track of projects/SLA agreements.

Autotask scheduled business reports and dashboard

No visual interface for project tasks like network diagram or gant chart

The day to day project management tool in our company

This product is great for companies who have the need for Quick Books and QuoteWerks to be integrated into a service call software. It also is it's own CRM solution.

Price is a little higher than others for the same features.

We are using Autotask for CRM and dispatch for our technicians for repair/installation jobs. The dispatch calendar makes the assignment of resources quite easy; having drag and drop features already built in.

Very simple and easy to use as an end user, wide variety of widgets for monitoring status of tickets and SLAs

When creating a new ticket you only get a ticket number once the ticket has been created, some other solutions like service now give you a number once you open a ticket composition window,.

Supporting multiple customers and tracking time, this is also used for tracking progress off customer tickets and some CRM based tasks