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Assembled Reviews

User Rating

5/5 (Based on 145 Ratings)

Rating Distribution

  • Excellent

    97.9%
  • Very Good

    0.7%
  • Average

    0.7%
  • Poor

    0.7%
  • Terrible

    0%

User Sentiments

User-Friendly Interface, Seamless Zendesk Integration, Accurate Forecasting Capabilities, Comprehensive Reporting

Limited Third-Party Integrations, Occasional Software Glitches, Schedule Editing Complexities, Lack of Mobile Application

Do You Use Assembled?

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Review Summary

Assembled is widely praised for its user-friendly interface and ease of use, with reviewers highlighting its intuitive design and minimal learning curve. It is seen as a time-saving tool that streamlines the process of collecting and analyzing customer feedback, enabling businesses to gather valuable insights and make data-driven decisions. Additionally, Assembled's customer support is frequently commended for its responsiveness and helpfulness, contributing to an overall positive user experience.

Pros

  • Streamlined process: Assembled simplifies operations to help teams collaborate and manage projects more effectively.
  • Personalized dashboards: Realtime data analytics and customizable dashboards provide valuable insights for datadriven decisionmaking.

Cons

  • Limited integrations: Some users have reported limited integrations with other software, potentially hindering a seamless workflow.
  • Learning curve: The platform's complex features may require some time for users to fully understand and utilize effectively.

AI-Generated from the text of User Reviews

Reviews
VS

Verified User in Financial Services

September 24, 2024 Source: G2.com
Assembled hace facil la organizacion y revision de equipos
What do you like best about Assembled?Me gusta la facilidad para manejar el tiempo de los agentesWhat do you dislike about Assembled?Quizas la dificultad para realizar cambios o ver informes.What problems is Assembled solving and how is that benefiting you?A veces la informacion de los mapas de calor no es correcta
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PS

Prashansa S

August 23, 2024 Source: G2.com
Great tool for keeping things scheduled!
What do you like best about Assembled?I really like how it shares a notification for the meetings, coachings, and breaks. It really helps me adhere my daily scheduleWhat do you dislike about Assembled?Sometimes I miss the notification if I'm on a different screen or working on some other project instead of Zendesk.What problems is Assembled solving and how is that benefiting you?It keeps all the emplyoees on track and see which are not followinging their schedule so that we can rectify it in real time.
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PS

Protima S

August 16, 2024 Source: G2.com
Very helpful in keeping track of work schedule and breaks.
What do you like best about Assembled?Time Zone options make its easy. What do you dislike about Assembled?Calendar wise schedule. Recommendations to others considering Assembled?Track of activity every hour. What problems is Assembled solving and how is that benefiting you?Daily tasks are performed according to its schedule.
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MF

Michael Jerone F

August 14, 2024 Source: G2.com
Assembled and its AI Capabilities
What do you like best about Assembled?Assembled's AI (Assits) capabilities is what separates it from others. The Flexibility and range of solutions it provides makes them lead the AI race. Customers are able to set up workflows very easily. And their support team is also 5 stars!What do you dislike about Assembled?Assembled may need more work with workforce management but their enthusiasm and partnership when it comes to developing new features makes up for it. It gives customers the assurance that the developments will come.What problems is Assembled solving and how is that benefiting you?Assembled Workforce Management as a whole replaced the whole team. We no only need 1 administrator and everything is done by or through the system with a high level of ease.
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AA

Archi A

August 14, 2024 Source: G2.com
It's been a great help for me by cutting down the time and effort needed to monitor maintenance schedules and project timelines, resulting in better productivity and a more seamless workflow! Great tool for efficiently managing and Schedule maintenance.
What do you like best about Assembled Workforce Management?What I appreciate the most about Assembled is its intuitive and easy-to-use interface, which simplifies the management of complex schedules and tasks. It really helps me with time management and taking my breaks, meeting, work on time. Its notification feature implementation on sites is supreme. As being a customer support agent this helps me in figuaring when I need to take break and rest.What do you dislike about Assembled Workforce Management?The learning curve for Assembled can be quite complex for new users, potentially affecting initial adaption and overall efficieny.What problems is Assembled Workforce Management solving and how is that benefiting you?Assembled addresses several key challenges, such as managing complex schedules and coordinating team tasks.
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AS

Ankur S

August 14, 2024 Source: G2.com
Best scheduling tool
What do you like best about Assembled?I've been using Assmebled from past 3 years now, I have found Assembled a very good tool to manage scheduling for employees.What do you dislike about Assembled?It's hard to find any issue with Assembled, however if I nitpick I can say that I've found that sometimes it delays the scheduling, but please know if very few cases.What problems is Assembled solving and how is that benefiting you?In my opinion Assmebled is a good tool and helped me follow my scheule for the day. As I'm a chat support specialist, it's hard to remember breaks and meeting, where Assembled play an important role by notifying me to apply appropriate aux.
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MT

Maryam T

August 13, 2024 Source: G2.com
Integrates great with zendesk.
What do you like best about Assembled?It is best for time management. The tool also helps in real time monitoring of customer support team performance.What do you dislike about Assembled?In the event that the team size is small, this tool may prove to be costly and it also necessitates a reliable internet connection.What problems is Assembled solving and how is that benefiting you?It notifies me about important events , for example : lunch, breaks, meetings and helps me wrap my work in time.
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SM

Shobhna M

August 13, 2024 Source: G2.com
It's a wonderful tool to remind the upcoming events if you're not good at remembering the things.
What do you like best about Assembled?I like the way it notifies me about the upcoming events.What do you dislike about Assembled?The notification can be visible on whole screen instead of a notification in the right corner.What problems is Assembled solving and how is that benefiting you?It helps in doing the works according to the schedule as I used to miss my break and other events.
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SJ

Shubham J

August 12, 2024 Source: G2.com
Great platform for scheduling
What do you like best about Assembled?I found Assmebled very useful, as I noticed that scheduling is very easy on Assembled.What do you dislike about Assembled?I found that Assmebled's chrome extension sometimes stopped working automatically and then gets fixed itself. I think that the issue is only on my end or some known bug.What problems is Assembled solving and how is that benefiting you?Keeping track of schedule is now easy with the help of Assembled.
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VG

Verified User in Consumer Goods

May 21, 2024 Source: G2.com
User Friendly interface
What do you like best about Assembled Workforce Management?.Plotting schedule are much easier and moving schedulesWhat do you dislike about Assembled Workforce Management?No bulk delete of schedule for multiple agents or i don't know yet that processWhat problems is Assembled Workforce Management solving and how is that benefiting you?The heatmap per interval view
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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