Arkose Labs Reviews

Arkose has excellent technology with proprietary rules and practices that detect and remediate fraud. Perhaps as important, they are implemented as a Managed Security Service Provider (MSSP) with a Security Operations Center, which makes them a true partner in addressing fraud.

Not sure I have a downside, the overall solution is working well.

The primary initial reason for engaging Arkose is to fight SMS pumping attacks.

Arkose has a fantastic solution that ends all bulk attacks against your system, manual or automated. Their managed service provides peace of mind and effective management on top of their incredible technology.

Not much to dislike, to be honest. We like the team, the product, and the service. I'd always love to have it cheaper, but it's not a grudge purchase by any means.

Completely stopping all automated and mass manual sign-up and sign-in attacks on our product.

Their ability to automatically detect volumetric attacks, combined with a wide range of adaptive puzzles, ensures an optimal user experience while maintaining robust security. The platform's customization options and detailed feedback provide invaluable insights, enabling continuous improvement and keeping the system ahead of emerging threats.

I'd love more of the slow and low attacks to be more proactively detected and mitigated. The feedback loop can sometimes be tedious to get right. That said, it's still a world better than vendors where no feedback loop is even possible. Their SOC makes Arkose the clear market leader.

By integrating their solution into our sign-in, sign-up, and account recovery processes, we have successfully achieved the following:

Sign-in flow protection: Arkose Labs effectively detects and mitigates list validation attacks, preventing bad actors from testing millions of username and password combinations. This has significantly reduced the risk of account takeover (ATO) and improved overall security.

Sign-up flow security: Arkose's advanced detection capabilities have allowed us to identify and block bad actors attempting to create bad actor accounts (BAA) at scale. This has not only enhanced our platform's integrity but also minimized the potential for future abuse.

Account recovery cost control: By using Arkose Labs to identify and thwart malicious attempts to exploit our account recovery process, we have effectively reduced unnecessary SMS spend. This has resulted in significant cost savings without compromising the user experience for legitimate account holders.

Good Product. Responsive and prompt support.

Nothing specific i really dislike.......

Preventing bots, credential stuffing and account hijacks

Arkose is a two way door product backed by a rich security engineering culture and operational SOC team.

With reCaptcha we had very little engagement and support from google, it was a one way door. We ingested the response and acted on it. With Arkose we can dynamically tune and iterate on the product to respond to bad actors TTPs, game changing!

I'm most impressed with Arkose commitment to continuous product iteration and operational day to day SOC support.

Continue to focus on latency reductions, which are already much improved with the v4 api and can be optimized with server localized calls non-cross region calls.

Bad actor defenses

Arkose has a dedicated team of analysts working on our product to ensure we're constantly improving who gets Captcha and how hard. This helps us mitigate against attacks while ensuring good user experience

Analyst work a lot of times fall short of experiment analysis practices that help inform a product decision. I'd like analyst work to show more impact / better drive towards a decision

Bots, compromise to keep bad actors off the platform via friction

Arkose provides additional meta-data on top of the Captcha that gives our team insights into the nature of a given entity, and what risks it might represent.

We had some hiccups with alerting initially, which were promptly resolved by their support team.

They help lower the ROI for bad actors creating new accounts on our product by increasing friction at signup without impacting legitimate customers.

I have been impressed by their level of support for our organization. The Arkose team has been responsive, professional and always willing to assist. Additionally, their analysts are available to dig into the collected data and make recommendations.

Nothing. My team has been happy with the product and level of service we have received.

Deploying Arkose Labs on our account recovery flow has dramatically reduced the number of manual tickets we have had to address from a customer success standpoint. From the data, we can see the bots and credential stuffing attacks that Arkose has thwarted and it feels good to know that we've forced bad actors to waste time and effort attempting to bypass the Arkose security. This is a big win for the team.

Users are challenged based on a machine learning model and which optimizes did fraud prevention and reduces friction.

It requires front end integration. In some cases the apis are called directly and Arkose requires front end integration.

We tried and testing multiple solutions and Arksoe is the best in the market.

Bot reduction and Fraud prevention.

Ease of integration and the support from the team at Arkose

While it requires sharing extensive data with Arkose, the team there does a remarkable job protecting it.

Fraudulent sign-in detection