Accurate Background Reviews

Accessibility and responsive customer support

Not sure if this is just due an aspect of Accurate's workflow but I can't see things submitted by other people. I understand my director has high level viewing access but it's a pain when someone is out of office and I'm not able to relay whether results came back cleared or not because I didn't order the background check.

Make sure to have more than one person set up to order the checks.

We would have to explore options for some other company. Accurate is diligent and proactive to resolve discrepancies.

The tool is effective and accomplishes our goals for background checks.

Would like to see more reporting in the tool.

The tool is used for background checks.

The excellent customer service and partner collaboration

Nothing within Accurate's control-- county delays can be frustrating, but there isn't anything anyone can do about that

Accurate has allowed us to ensure a higher quality hire, and their partnership has provided us with excellent reporting that allows us to prove an ROI and measure impact.

Whether you're screening employees, vendors, or contractors, it's important that your background checks are speedy and reliable. Accurate Background has cutting-edge support and features that will help you expand your business safely and easily. In addition, they have a dedicated 24/7 multi-lingual customer support team to ensure the background process is easy to manage with timely updates at every stage.

We use Accurate background daily for all employment needs and do not have anything to share other than our positive experience and business relationship with our client representatives.

Background checks for all employment needs.

The online tool is very easy to navigate and use, customer support is terrific and we use it daily across our 65 sites.

No downsides that I can think of, they have been a great partner.

Centralized process and support for this function for multiple users and locations. We have had a great relationship with Accurate for all of our needs.

They are very good about keeping us updated if screenings are taking longer than expected. They also will reply fairly quickly when I reach out to them with questions.

Not sure there is anything I dislike. Wish the ordering of supplies was a little easier.

They are trying to locate a drug testing company in the area I live and work.

.Background checks are easy to submit

Results are thorough and quick turnaround time

Customer Service is excellent, responsive and helpful

Occasionally there are emails regarding hang ups but don't provide much detail or action items

I appreciate how easy it is to reach out and get information from not only my Account Manager, Robin but also from a CSR. I can initiate at least 100 background screenings a week so the ease, the integration with our ATS, and the number of options we have is amazing.

Some things that could use improvement, but is not a deal breaker, could be the wait time when I'm trying to reach a CSR then providing the same information that I already had submitted to them once I finally get through. Another thing that could be a downside could be the change in policies without proper notification. An example of this would be reaching out to change or update an email address for a candidate but being told that we are no longer allowed to submit this but the candidate would have to reach out instead. Lastly, one thing I would suggest is maybe making it easier for admins to be able to pull data/reports on our own without limitations.

Ensuring we are hiring good quality candidates who are providing accurate information.

Their customer friendliness, whether from our account rep or through Live Chat, is always timely and very helpful. Whenever we have questions, they are there to guide us. The platform is very user-friendly, and we have not experienced any downtime.

Their reporting is very helpful, and if I need an ad hoc report, they quickly provide the necessary information along with a summary. The transition experience has been top-notch, providing a seamless implementation. They had a great program, so we always knew what was needed and who was responsible for each action.