8x8 Free Alternatives

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers.

Callision online cloud business phone system and call centre software help with company wise sales and customer service department monitoring. It can be leveraged to automatically locate the problematic interactions and send them to managers for review on the go. Backed by IBM Watson, Callision features call scoring and emotion recognition functionality within. Furthermore, the software helps users to set up phone numbers, call queues, voice menus, conference bridges and call recording in more or less three clicks. The Dynamic Caller ID and Performance-based Caller Distribution services provided by Callision enhances answer rates by 34%. It also increases the first call resolution by 52%. Furthermore, the live dashboard offered by this software helps companies manage sales/support departments in a unified location. Also, the platform provides big-data powered analytics, helping users to focus their attention on actionable intelligence. Real-time CRM integrations offered by this software helps companies to magically pull up on incoming calls.

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities.

LeadsRain is an online predictive dialer that manages incoming and outgoing calls between available agents and further, optimises inputs to exterminate the loss of prospects. LeadsRain as software has several features, which collectively contribute to making it a popular name among eminent agencies. Blended Campaign connects the prospects with an inbound and outbound call facility. Smart pitch Auto-dial, Timezone wise dialling, Local Presence, Call Hijack, and Voicemail on-Answering are some of its notable modules available. LeadsRain allows working with reduced hardware and helps in scaling up quickly. It runs smoothly on popular web browsers like Google Chrome, Mozilla Firefox, Bing, Brave, Opera and Safari. Further, the dialer makes calls, segregates them based on answering behaviour and thereafter connects the human calls to agents. The calling campaigns are especially easy to curate where the only details required are the contact numbers of various agents in concern. An interactive dashboard allows clients to customise it the way they want, keeping only what’s desirable on the visual feed while hiding the rest.