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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more | Exago or Exago BI is a business intelligence software. It helps software and IT companies to offer ad hoc reports, business analytics, dashboard overview to their clients. The software integrates with any SaaS or on-premise applications and enables non-technical/power users or anyone in-between to generate reports without any technical assistance. Software companies can offer a library of standard reports to their customers, who can further customize the same irrespective of their technical knowledge. The clients are furnished with a simple drag and drop ExpressView designer to prepare reports as per their needs. End users also do not require to learn any data model to input data for creating reports. Just by selecting relevant fields, the configuration settings automatically recommends the best join path for data logging. The reports prepared in ExpressView can be converted into an Excel-like form for granular data manipulation. There are also several filtering options that users can apply to get a specific set of information. Exago BI's formula builder brings a library of functions and color coding to build custom formulas. The generated reports can be exported in PDF, XLS, CSV, or RTF format and can also be sent directly through email. Read more |
Pricing Options |
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SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
8 Features
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4 Features
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Common Features for All |
Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Strategic Planning
Trend Indicators
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Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Strategic Planning
Trend Indicators
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Organization Types Supported |
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Platforms Supported |
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API Support |
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User Rating |
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Review Summary |
Not Available
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Exago users appreciate its ease of use, customization options, and ability to generate insightful reports. Many reviewers mention that it allows them to create visually appealing dashboards and reports without technical expertise. The drag-and-drop interface and pre-built templates make report creation quick and straightforward. However, some users have reported occasional glitches and performance issues, particularly when dealing with large datasets. Additionally, the customer support has received mixed reviews, with some users praising their responsiveness while others have experienced delays in receiving assistance. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month |
Exago Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
+ 1 More
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+ 2 More
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Videos |
Company Details | Located in: San Francisco, CA - 94103 | Located in: Shelton, Connecticut Founded in: 2006 |
Contact Details |
888-670-4887 https://www.zendesk.com/explore/ |
+1 203-225-0876 https://exagoinc.com/ |
Social Media Handles |
Not available |
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