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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more | PestPac, a WorkWave product, is a web-based field service management solution with unique features that boost productivity, profitability, and customer happiness. PestPac is a scalable solution that may service small businesses with a few technicians or huge corporations with hundreds of technicians and employees.Field technician activity, sales procedures, work scheduling, client invoicing and billing can all be tracked and managed with PestPac. The software includes powerful features for increasing lead flow, optimising route plans, and tracking appointments. Back-end users can use the digital logbook to navigate through documents, inspection reports, certifications, and other important business documentation. In addition to the fundamental functions, the solution includes a few extra modules to increase product capabilities, such as GPS tracking and route optimization. The service performance measuring tool aids companies in gaining new insights and monitoring service quality. PestPac Mobile, which is available for both Android and iPhone devices, can also be used to access the solution. With PestPac mobile apps, field technicians can clock in and out of service appointments, add proof of service, get directions to the service location, and accept customer signatures and payments. Read more |
Pricing Options |
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SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 10 Fastest Growing # 3 Most Popular |
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Total Features |
7 Features
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7 Features
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Common Features for All |
Analytics (Workforce)
Billing and Invoicing
Claims Management
Digital Signature
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Analytics (Workforce)
Billing and Invoicing
Claims Management
Digital Signature
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
User Friendly Interface, Excellent Customer Support, Efficient Scheduling, Comprehensive Reporting Software Glitches, Mobile App Functionality, Inadequate QuickBooks Integration, Limited Customization Options |
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Review Summary |
Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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mHelpDesk Custom |
WorkWave PestPac Custom |
View Detailed Pricing
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View Detailed Pricing
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ServSuite
4.2 Based on 150 Ratings |
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Videos |
+ 2 More
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+ 1 More
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Company Details | Located in: Fairfax, Virginia Founded in: 2009 | Located in: Holmdel, New Jersey |
Contact Details |
888-558-6275 https://www.mhelpdesk.com/ |
+1 888-448-5197 https://www.pestpac.com/ |
Social Media Handles |
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