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Zoho Desk |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Workio is a platform that provides its users with a unique insight to impact retention, engagement, and productivity of the employee of the organization. The software enables the user to understand their employees through a simple online survey about employee preferences and experiences of work. It uses a scientific model that compares preferences and experiences to highlight issues for key groups of employees. Workio provides its users with instant access that requires no software; instead, they can ask their team members to sign up for free and start to improve the culture of the company. The software avails actionable insights in order to make sure the insights are clear while also creating a roadmap for future improvement. Knowing what the employees expect from the culture of the company enables users to build a structure that works for employees hence allowing them to stay and grow. One can increase the productivity of the company as the right people working together in the right way means reaching the goals with better outcomes and higher performance. Read more | Joyous is a completely different way of thinking about enterprise feedback. Instead of focusing on measurement, it’s designed to make everyone feel comfortable talking about work. It’s not anonymous, so you can use feedback to drive positive changes at every level of the organization - from individuals up. Joyous unlocks authentic conversations for teams: building a sense of belonging, boosting engagement, retention, and eNPS, and enabling productivity. Joyous brings people together, even when they’re working apart. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Employee Free Company Others Partner Custom |
Joyous Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: London, United Kingdom | Founded in: 2017 | Located in: San Francisco, California - 94103 Founded in: 2007 |
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+44 (0)207 458 4027 |
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+1 415-418-7506 |
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