Userback vs Bugsnag Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Userback

Bug Tracking Software

4.9 234 user ratings

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Bugsnag

Bug Tracking Software

4.7 53 user ratings

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Overview

Description

Userback lets users provide tools to their customers to collaborate and give feedback on all of the user's web projects from a single and centralized location. Users can add multiple projects along with their team members and accordingly manage them with project-based restrictions. It is also possible for users to integrate Userback into their client's project management workflow tool and give clients the tools to turn feedback into actionable tasks. Insights into the performance of web projects or client campaigns are available in real-time. The collected feedback can also contain screenshots and edits for better depiction of the issue. Feedback management is possible too, via tagging, categorizing, and filtering. The tool integrates with several bug tracking software and project management tools to initiate relevant processes triggered by actionable feedback. The integrations include Slack, Microsoft Teams, Jira, Trello, Asana, Gitlab, Basecamp, WordPress, and more. Read more

Bugsnag is a full stack stability monitoring solution for mobile applications. It monitors the stability levels of individual applications and helps to make data-driven decisions related to development in real-time. An application stability index present within the same runs detailed checks and determines the accuracy levels of an individual application. Also, Bugsnag comes with a command centre of its own, which can be used for application stability and error monitoring purposes. Thus organisations can depend on the particular to get a comprehensive overview of errors, ensuring stability. Also, an end-to-end diagnostic facility offered by Bugsnag enables developers to rectify every error as it happens. It ensures a smooth user experience by bringing together all apps in a single dashboard. Moreover, notable features like stability score are considered to be an essential metric to analyze the application’s health, while precise search and customer segments are used to prioritise focus on the more important bugs that need fixing. Flexible error libraries with opinionated defaults offer a number of customisation options as well. Read more

Pricing Options

Free Trial Available
Starts at $14.0.

Free Trial Available
Starts at $59.0. Offers Free-forever and Custom plan.

SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

84%
Momentum

62%
Popularity

77%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

90%
Momentum

62%
Popularity

72%

Features

Total Features	11 Features	12 Features
Common Features for All	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 8 More - Show Less	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.9/5 234 user ratings	4.7/5 53 user ratings
Rating Distribution	Excellent 86.8% Very Good 12.4% Average 0.9% Poor 0% Terrible 0%	Excellent 73.6% Very Good 20.8% Average 5.7% Poor 0% Terrible 0%
Review Summary	Users applaud Userback for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to collect feedback directly from users, prioritize and manage feedback, and respond to users promptly. Many users highlight the positive impact Userback has had on improving their products and enhancing the overall user experience. They also value the integrations with popular tools and platforms, making it seamless to incorporate Userback into their existing workflow. Overall, users find Userback to be a valuable tool for gathering and acting on user feedback, ultimately leading to better products and happier customers.	Users appreciate Bugsnag's user-friendliness, praising its intuitive interface, straightforward setup process, and informative documentation. They also commend its stability and reliability, highlighting the tool's ability to accurately detect and report errors. Additionally, reviewers acclaim the platform's robust alerting system, customizable notifications, and integration capabilities, which allow seamless collaboration and efficient issue tracking. However, some users express concerns regarding the pricing structure, suggesting it may not be suitable for all budgets.
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $14.0.	Free Trial Available Starts at $59.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Solo $14.00 $19.00 per month Startup $59.00 $79.00 per month Company $119.00 $159.00 per month Premium $217.00 $289.00 per month	Lite Free Pro $59.00 $69.00 per month Enterprise Custom
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Alternatives

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	View All Userback Alternatives	View All Bugsnag Alternatives