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Freshdesk |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | ThoughtExchange is a platform that allows leaders to have conversations with large groups. Leaders can ask open-ended questions and get all the answers in real-time. Users can invite large groups and have an exchange of views. People can submit their answers and also rate the answers of other participants as well. Through the platform, leaders can make better-informed decisions and hear from the unheard majority. This helps them gain insights for better decision making and take in views from all sides. Users can easily connect with all members of remote teams, focus groups or communities during town halls and meetings. With simple data visualization tools, users can communicate with groups of thoughts that have the highest and lowest ratings and also dig into themes to understand what is important. The patented algorithms uncover common ground and also areas of disagreements. The simple manual tools help to organize different thoughts into groups so that everyone can understand without any problem. Read more | SurveyMonkey Engage is a comprehensive business solution built to help you holistically understand and improve employee engagement. Managing your employee engagement program doesn’t have to be painful. Prebuilt surveys and automated deployments help remove the burden of program administration. Better questions mean better data. Rooted in social science, Engage takes a whole-person approach to understand your employees’ relationship with the workplace. Spend your time acting on data instead of analyzing it. Powerful data analysis tools help you easily identify where opportunities exist before they become problems. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Ease of Use, Real-Time Feedback and Insights, Effective Communication and Collaboration, Anonymous Feedback Feature AI Theming Accuracy, Integration Challenges, Lack of Workflow Management, Data Sharing Restrictions |
Ease of Use, Survey Customization, Data Analysis and Reporting, Employee Engagement Limited Features (Free Version), Lack of Advanced Features, Occasional Slow Interface, Generic Survey Templates |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Reviews from various sources consistently praise Thoughtexchange's ease of use, engagement capabilities, and ability to foster collaboration and innovation. Users highlight its intuitive interface, which makes it accessible to all stakeholders, and its effectiveness in generating valuable insights and consensus. The platform's real-time feedback and anonymous response options encourage open and honest discussions, leading to more productive and inclusive decision-making processes. |
User reviews for SurveyMonkey Engage highlight its ease of use and user-friendly interface, particularly for creating and sharing basic surveys. The platform is praised for its quick turnaround time from survey setup to analysis, making it ideal for short surveys. However, some reviewers note limitations for elaborate surveys with nested questions and respondent quotas. Additionally, the free version offers limited features, and some users have experienced slow website performance. Overall, SurveyMonkey Engage is a valuable tool for collecting basic feedback and gathering insights, but it may not be the best choice for complex survey needs or large organizations. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Engagement+ Custom Engagement360 Custom |
SurveyMonkey Engage Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Spokane Valley, Washington Founded in: 2009 | Located in: San Mateo, California | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
1-800-361-9027 |
Not available |
+1 415-418-7506 |
| Social Media Handles |
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