MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Zoho Desk |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
Featured
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | TalentPulse by Retensa is an Employee Feedback platform to manage survey deployments with right questions and complete analysis. The software offers 360 Degree Feedback tool to measure the performance management for individual behaviors with company’s change strategy and measuring behavior. HR Managers, Small and Medium companies make use of the software. Read more | Introducing the VirtlX Engagement Platform, an innovative and integrated workspace designed for forward-thinking organizations that prioritize their people and aim to foster synergistic relationships between employees and customers. This pioneering platform is the perfect tool for businesses seeking to amplify their value proposition and engender a culture of continuous improvement. Instant Insights: Gain immediate access to actionable intelligence, streamlining the decision-making process and enabling rapid implementation of strategies to bolster business operations. With VirtlX, time and resources are optimized, driving their organization towards unparalleled efficiency. VirtlX liberates companies from the cumbersome process of sifting through spreadsheets and lengthy documents. Pre-built tools deliver timely evaluations of employee and customer sentiment, transforming data into digestible insights. This empowers businesses to swiftly align their strategies to the evolving needs and preferences of their workforce and clientele. The VirtlX Engagement Platform is engineered to meet the demands of professionals who are not just chasing numbers but are intent on cultivating a thriving corporate environment. It is a catalyst for those who recognize that the heart of any successful business lies in the experiences and contributions of its people. By choosing VirtlX, businesses step into a realm of clarity and context, where the voice of every employee and customer amplifies growth potential. It’s an investment in the future, where a profound understanding of internal and external engagements sets the stage for enduring success. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
| Pricing Options |
|
|
|
| SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards |
Not Available
|
Not Available
|
# 7 Fastest Growing # 12 Fastest Growing |
| Organization Types Supported |
|
|
|
| Platforms Supported |
|
|
|
| Modes of Support |
|
|
|
| API Support |
|
|
|
| User Rating |
|
|
|
| Rating Distribution |
|
|
|
| User Sentiments |
Not Available
|
Not Available
|
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Not Available
|
Not Available
|
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Retensa TalentPulse Custom |
VirtlX Others |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
|
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
Get personalized recommendations from our experts on call
Trusted by more than 5 Million users across the globe.
Thank you for the enquiry. One of our software analysts will contact you soon.
| Videos | Not Available | Not Available |
+ 1 More
|
| Company Details | Located in: New York, New York | Located in: East Riding of Yorkshire, United Kingdom - +44 345 257 7001 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
(212) 545-1280 |
Not available |
+1 415-418-7506 |
| Social Media Handles |
Not available |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
