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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Swell logo
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Swell software is a Reputation management software used to collect online reviews and customer feedback across multiple social media channels. The software offers a Toolkit to monitor the reviews on your brand/products. Collaborate with teams to respond to reviews and manage your online reputation to automate workflows. It integrates with Quickbooks, MYOB, and more. Small, Medium companies make use of the software. Read more RightResponse AI is an AI-powered review and reputation management platform for location-based businesses, brands, agencies, and enterprises. Its multi-agent review response workflow separates safety and risk, review understanding, theme analysis, approved-message selection, planning, writing, and final quality assurance. This gives every response a clear purpose and lets teams use approved company, brand, and location knowledge when relevant. Responses can be published automatically or routed for human approval. Beyond review responses, RightResponse AI sends personalized email and SMS review requests, aggregates and monitors reviews, and converts customer feedback into customizable Voice of Customer insights. Teams can also analyze competitor reviews and track Google Maps rankings to understand local visibility and competitive position. Multi-location management helps distributed organizations operate from one platform, while agency white-label options support client management. A Done For You service is available for teams that prefer expert-assisted execution. RightResponse AI combines review acquisition, response management, customer insights, competitor intelligence, and local search visibility in one cloud-based platform. Read more
Pricing Options
  • Free Trial Available
  • Starts at $199.0.
  • Free Trial Available
  • Starts at $10.00.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    67%
  • Popularity
    65%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

Features

Total Features
8 Features
5 Features
Common Features for All
    Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts
    Customer Review Platform Facilitates timely and proper collection of product and/or business reviews
    Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement
    Response Management Allows timely responding to the feedback given by the product users/hotel guests
    Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Social Media Metrics Users can measure and improve social media marketing performance
    Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online
  • + 5 More - Show Less
    • Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts
      Customer Review Platform Facilitates timely and proper collection of product and/or business reviews
      Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement
      Response Management Allows timely responding to the feedback given by the product users/hotel guests
      Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
      Social Media Metrics Users can measure and improve social media marketing performance
      Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • Available

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $199.0.
    • Free Trial Available
    • Starts at $10.00.
    Pricing Plans
    Monthly Plans Annual Plans

    Swell $199.00 $249.00 per month

    PAYGO $10.00 $10.00 per month

    Core $19.00 $19.00 per month

    Pro $29.00 $29.00 per month

    Pro+ $44.00 $44.00 per month

    Enterprise & Agency Custom

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

    Screenshots Multi-Agent Review Responder
    + 3 More
    Videos Video Thumbnail
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: Salt Lake City, UT Founded in: 2016 Located in: Jacksonville, Florida
    Contact Details

    +1 (844) 560-2626

    https://www.swellcx.com/

    Not available

    https://www.rightresponseai.com/

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