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Freshdesk |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | SmartSimple Engage is the world's first end-to-end giving and CSR solution. Engage was designed to be flexible at its core, meaning nearly every aspect of your system can be adapted or changed as needed. From all your corporate giving to employee giving contributions, Engage standardizes and aggregates outcomes together so you can report one overall number. Engage’s Goals Tracking capability is entirely unique, enabling you to adopt industry-standard frameworks like the UN’s Sustainable Development Goals (SDGs) or your own for tracking progress on your collective impact. Read more | CultureMonkey helps organizations across the globe build world-class culture through highly engaged and motivated employees resulting in increased happiness throughout the ecosystem. Get employee feedback, measure happiness quotient and drive actions from inputs through personalized and industry-standard web & mobile apps using best in class employee engagement templates and deep insights. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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User Friendly Interface, Anonymous Feedback Feature, Extensive Integrations, In-depth Reporting and Analytics Survey Creation Issues, Occasional Loading Issues, Limited Template Library, Delayed Report Download |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Users consistently praise Culture Monkey's user-friendly interface, comprehensive employee survey templates, and robust reporting features, highlighting its ability to collect valuable insights for improving employee engagement and retention. They particularly appreciate the platform's anonymous feedback mechanism, facilitating honest communication and fostering a stronger workplace culture. While most users are satisfied, a few mention occasional loading and crashing issues when creating custom surveys, suggesting room for improvement in platform stability. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
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SmartSimple Direct Subscription $6,000.00 $6,000.00 per year Low Usage $75.00 $75.00 per month High Usage $195.00 $195.00 per month External Community Group Subscription $600.00 $600.00 per month |
CultureMonkey Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Toronto, Canada | Located in: Chennai, India | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
866.239.0991 |
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+1 415-418-7506 |
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