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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

RescueAssist logo
Remote Access Software

4.5 449 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pesto logo
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SpatialChat logo

SpatialChat

Remote Access Software

4.9 134 user ratings

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Sponsored

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Assist logo

Zoho Assist

Remote Access Software

4.6 977 user ratings

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Overview

Description RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software. Read more Presto is a Remote Access Software that allows you to reveal your true self without having to switch on the camera. You may use a calendar to automatically indicate yourself as occupied, as well as display your weather, music (through Spotify), and other information. Pesto offers HD video and 4K screen sharing, as well as multiple screen sharing simultaneously. You may use screen share as a whiteboard and draw on it. You can arrange debates, speak in rooms, or send direct messages. Emojis, file attachments, GIFs, and more are available. Clients, other teams, and potential candidates can all be invited to a pesto room session. WebRTC is used to keep it safe. Admins have access to advanced permission controls. You get a live chat function that lets you connect in real-time with website visitors or with each other. You may send and receive files with it. It allows you to send and receive both attended and unattended assistance sessions. Furthermore, diagnostic tools are provided to assist with performance testing and network settings to uncover computer faults. Read more SpatialChat is a virtual event hosting platform, where users can re-create their social life interactions, move between groups and make alterations in their context. Coordinators can add in thousands of attendees and ensure the best online networking experience in real-time. They can even forward text messages or share written contents inclusive of links that disappear after some time. Moreover, an inbuild Fluid Chat System enables private conversations with particular attendees in a hassle-free manner. Hosts can even share their screen, showcasing a creative board, presentation, source code, web browser tab, project management board and more. They can also forward images or youtube videos as per need and watch them together. The solution enables users to pin content as a consistent part of the customised space. SpatialChat is an ideal platform for webinars and education for remote teams and event organisers. Read more Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly. Read more
Pricing Options
  • Free Trial Available
  • Starts at $55.0.
  • Free Trial Not Available
  • Pesto Offers Custom plan.
  • Free Trial Not Available
  • Starts at $49.99. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
SW Score & Breakdown

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    82%
  • Momentum
    60%
  • Popularity
    81%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    74%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    77%
  • Momentum
    60%
  • Popularity
    73%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    86%
  • Momentum
    67%
  • Popularity
    75%
SaaSworthy Awards
Not Available
Not Available
Not Available
# 4 Fastest Growing # 3 Most Searched

Features

Total Features
8 Features
4 Features
6 Features
8 Features
Common Features for All
    Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 5 More - Show Less
    • Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 1 More - Show Less
    • Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 3 More - Show Less
    • Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 5 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • NA
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.5/5 449 user ratings
    Not Available
    4.9/5 134 user ratings
    4.6/5 977 user ratings
    Rating Distribution
    • Excellent

      55.5%
    • Very Good

      37.4%
    • Average

      5.6%
    • Poor

      0.7%
    • Terrible

      0.9%
    Not Available
    • Excellent

      86.6%
    • Very Good

      12.7%
    • Average

      0.7%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      70.4%
    • Very Good

      23%
    • Average

      4.8%
    • Poor

      0.4%
    • Terrible

      1.3%
    User Sentiments

      User Friendly Interface, Fast Remote Connections, Seamless Screen Sharing, Reliable Remote Access

      Unreliable Software, Occasional Connection Issues, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

      Not Available

      Spatial Audio Feature, Customizable Backgrounds, Ease of Use, Interactive Experience

      Limited Room Capacity, Occasional Audio Issues, Lack of Advanced User Management, Mobile Experience Needs Improvement

      Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

      Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

    Review Summary

    Users appreciate the remote access, screen sharing, and remote control capabilities of the software, which enable efficient troubleshooting and support. It is praised for its user-friendly interface, ease of setup, and compatibility with various devices and operating systems. However, some users have reported occasional connectivity issues, slow response times, and difficulty navigating the software's interface. Additionally, there is feedback suggesting that the pricing could be more flexible to accommodate different business needs.

    Not Available

    The overall sentiment towards SpatialChat is quite positive, with users praising its immersive and engaging virtual meeting experience, ease of use, and ability to foster collaboration and connection. Many reviewers highlight the platform's intuitive interface, customizable avatars, and interactive features like spatial audio and hand gestures as key strengths. Additionally, users appreciate the platform's reliability and stability, as well as its ability to accommodate large groups. However, some reviewers have expressed concerns regarding occasional technical glitches and limited integration options, suggesting the need for further improvements in these areas.

    Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

      Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $55.0.
    • Free Trial Not Available
    • Pesto Offers Custom plan.
    • Free Trial Not Available
    • Starts at $49.99. Offers Free-forever and Custom plan.
    • Free Trial Available
    • Starts at $10.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    RescueAssist $55.00 $69.00 per month

    Pesto Custom

    Free Free

    Standard Plan $49.99 $49.99 per month

    Pro Plan Custom

    Free Free

    Standard (Remote Support) $10.00 $12.00 per user / month

    Professional (Remote Support) $15.00 $18.00 per user / month

    Enterprise (Remote Support) $24.00 $28.00 per user / month

    Standard (Unattended Access) $10.00 $12.00 per user / month

    Professional (Unattended Access) $15.00 $18.00 per user / month

     
    View Detailed Pricing
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    Screenshots & Videos

    Screenshots RescueAssist : Connections screenshot
    + 2 More
    Not Available SpatialChat screenshot Microsoft Teams Integration screenshot
    + 6 More
    Videos Video Thumbnail Not Available Video Thumbnail Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Boston, MA Located in: San Francisco, California Located in: Limassol, Cyprus Located in: Pleasanton, CA Founded in: 1996
    Contact Details

    1 855 263 2838

    https://get.gotoassist.com/

    Not available

    https://pesto.app/

    Not available

    https://spatial.chat/

    +1 (888) 900-9646

    https://www.zoho.com/assist/

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