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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. Read more | Cloodot is a customer experience management suite to manage chats and reviews from multiple online channels in one inbox. Manage chats and reviews from various channels like Google my business listings, Facebook pages, WhatsApp numbers, websites, and more in one easy-to-use inbox. With Cloodot, your team can work together by distributing and assigning channels to one or more users and hand over chats and reviews between users and departments in a flash. Multiple agents can collaborate and manage media like WhatsApp, Google messages, and more which is not possible using original native apps. Lifesaver for customer relations agents - easy and efficient customer management using custom template replies, reminders, tags, tasks, notes, etc. Secure, tension-free - provision for customer relations agents to manage chats and reviews on all modern channels without giving them direct access to original platforms. Intelligence and accountability - Advanced analytics tools for insights into all your channels' and your employees' performance. Read more |
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SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 4 Fastest Growing # 8 Most Popular |
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Total Features |
8 Features
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4 Features
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Common Features for All |
Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Organization Types Supported |
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Platforms Supported |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
Reviewers generally agree that Podium is an effective platform for businesses looking to manage customer interactions and boost their online presence. Common praise includes its ease of use, comprehensive features, and ability to centralize customer communication into a single platform. Reviewers also appreciate its ability to enhance customer satisfaction and streamline business operations. While some users have reported occasional glitches and setup challenges, overall, Podium is highly regarded for its user-friendly interface, time-saving capabilities, and positive impact on business growth. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essentials $249.00 $289.00 per month Standard $409.00 $449.00 per month Professional $599.00 $649.00 per month |
Basic $39.00 $39.00 per month Advanced Custom |
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View Detailed Pricing
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Screenshots | Not Available |
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Videos |
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Company Details | Located in: Lehi, Utah | Located in: Kerala, India Founded in: 2018 |
Contact Details |
+1-833-276-3486 https://www.podium.com/webchat/ |
+91 8129118419 https://www.cloodot.com/ |
Social Media Handles |
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