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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Oracle Fusion Field Service logo
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Oracle Fusion Field Service is a cloud-based solution that streamlines field service management, helping businesses schedule, route, and equip mobile workers efficiently. It enables accurate forecasting, workload management, and demand prediction to build long-term plans while tracking performance. Configure your service model to meet goals for operational efficiency, cost control, and customer satisfaction. The solution ensures on-time arrivals, reduces travel distance, eliminates unnecessary truck rolls, and increases jobs completed per day. Mobile workers can access critical job details and capture information, even offline. Guided assistance shortens onboarding and ensures consistent service. Workers can also access manuals, videos, and schematics directly from the mobile app for quick problem-solving. Field workers can easily check parts availability, manage inventory, and optimize their trunk stock. Customers benefit from real-time visibility of arrival status, rescheduling options, and preferred communication channels like SMS or video chat. With Oracle Fusion Field Service, businesses can deliver seamless, efficient, and customer-focused field service operations.. Read more Skedulo is a platform for managing intelligent mobile workforces. We assist businesses in managing their mobile workforces in order to delight consumers and engage staff. Skedulo is the new norm for efficiency among deskless workers. For the 80 percent of worldwide professionals who do not work in a traditional office setting, Skedulo creates deskless productivity software. There are 2.7 billion deskless workers globally, ranging from personnel in fixed location facilities to frontline mobile field workers. Skedulo's Deskless Productivity Cloud has been utilised by DHL, Sunrun, the American Red Cross, and hundreds of other enterprises to book over 35 million appointments throughout the world. The Skedulo Deskless Productivity Cloud assists organisations in greatly simplifying scheduling, gaining visibility and control over job scheduling and workforce utilisation, providing employees with an intuitive app to help them better perform their day-to-day operations, providing actionable analytics on their workforce, and lowering operating costs. Skedulo, which was founded in 2013, is based in San Francisco and has operations in Australia, Vietnam, and the United Kingdom. Softbank, Microsoft's investment firm M12, Costanoa Ventures, and Blackbird have all invested over $115 million in the company so far. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    64%

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    89%
  • Reviews
    60%
  • Momentum
    66%
  • Popularity
    64%

Features

Total Features
13 Features
8 Features
Common Features for All
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
    Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
    Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
    Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
    Digital Signature A facility to capture digital signature in a secure format
    Document Management Ability to store and manage various information and documents in electronic format.
    Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
    Job Scheduling Helps in allocating jobs to the right person at the right time
    Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
    Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
    Reporting Sends instant status reports about the task with customer feedback
    Route Optimization Determines the cost efficient route to perform the order
  • + 10 More - Show Less
    • Analytics (Workforce) Helps you track and analyse the performance of the workforce
      Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
      Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
      Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
      Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
      Digital Signature A facility to capture digital signature in a secure format
      Document Management Ability to store and manage various information and documents in electronic format.
      Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
      Job Scheduling Helps in allocating jobs to the right person at the right time
      Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
      Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
      Reporting Sends instant status reports about the task with customer feedback
      Route Optimization Determines the cost efficient route to perform the order
  • + 5 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.2/5 141 user ratings
    4.3/5 349 user ratings
    Rating Distribution
    • Excellent

      46.1%
    • Very Good

      33.3%
    • Average

      17.7%
    • Poor

      2.1%
    • Terrible

      0.7%
    • Excellent

      49.9%
    • Very Good

      39.3%
    • Average

      7.2%
    • Poor

      2.3%
    • Terrible

      1.4%
    User Sentiments

      Ease of Use, Efficient Workflow, Data Organization, Comprehensive Features

      System Instability, Slow Performance, Navigation Complexity, Limited Customer Support

      Not Available
    Review Summary

    Oracle Field Service Cloud is generally well-received by users, with many positive reviews highlighting its robust scheduling and dispatching capabilities, ease of use, and ability to enhance field service operations. It is praised for its comprehensive features such as work order management, inventory tracking, and customer relationship management. However, some users have expressed concerns about its pricing and occasional technical issues. Overall, Oracle Field Service Cloud seems to be a reliable and user-friendly solution for field service management, with a strong focus on streamlining operations and improving efficiency.

    User reviews of Schedul.o highlight its ease of use, particularly for scheduling and tracking appointments. Many users appreciate the visual clarity, mobile app functionality, and integrations with Salesforce and Google Calendar. However, some users report occasional glitches, slow loading times, and limitations in customization. Issues with the map feature and the inability to clone jobs are also recurring concerns. Despite these drawbacks, the majority of users praise Schedul.o for streamlining operations, improving communication, and enhancing overall efficiency.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Oracle Fusion Field Service Custom

    Schedulers Custom

    Mobile Workers Custom

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

    Screenshots Not Available Roster Retina
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Austin, Texas Located in: San Francisco, California Founded in: 2013
    Contact Details

    +1 737-867-1000

    https://www.oracle.com/cx/service/field-service-management/

    +1 866-716-0720

    https://www.skedulo.com/

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