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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | SightMill is a comprehensive customer feedback software that brings all the gathered feedbacks under one roof. It offers tools to carry out surveys at different web-properties including emails, websites, SMS, and even events. It’s a GDPR compliant tool that keeps privacy in check while collecting customer feedback with their explicit consent. The software’s USP lies in offering surveys using Net Promoter Score (NPS) methodology. This helps businesses understand the effectiveness of their offerings through a single number. These surveys are pretty valuable, especially after launching a new product, price range, or engagement feature. All customer feedback is visible on the dashboard in real-time, enabling businesses to take quick and accurate actions based on user data. The dashboard is user-friendly and requires very less manual effort. SightMill allows easy integration with many popular tools including WordPress, Zendesk, Salesforce, Slack, and even Zapier, which opens up more possible connections. Read more | Nicereply’s click-on-the-go surveys, allow companies to uncover information about customer satisfaction and advocacy in a hassle-free manner. The software employs CSAT, CES, and NPS based metrics to construct customer-specific surveys on the go. Here the respondents can put in their reviews, ratings, as well as suggestions as per convenience. Further, customised email templates allow professionals to present a Nicereply survey to individual clients in a manner of their liking. Additionally, Nicereply records ratings from the survey takers remotely. In simple words, a customer’s timing on the survey and if he completes or leaves it will all be recorded remotely and passed over to the organisation for an instant cumulative response. The organisation can then modify the survey presentation accordingly. Simple and clean code, responsive interface, and clot assets ensure rapid deliverability, easy loading and increased rates of response. Real-time integration with external platforms like Zendesk, Freshdesk, LiveAgent, Front, Pipedrive and more is of great use. Read more |
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SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
Not Available
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# 14 Highly Rated # 19 Most Popular |
Total Features |
7 Features
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13 Features
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Common Features for All |
360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Mobile Survey
Multiple Question Types
Online Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Survey Templates
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360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Mobile Survey
Multiple Question Types
Online Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Survey Templates
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
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Users generally appreciate the user-friendly interface, ease of setup, and time-saving aspects of the software. They find it effective in improving customer satisfaction and streamlining communication. The automation features are also well-received, enabling efficient handling of customer inquiries. However, some users have expressed concerns regarding occasional technical glitches, a limited range of integrations, and the need for improved reporting capabilities. Overall, users recognize the software's potential to enhance customer support operations, but suggest addressing these areas for a more comprehensive and reliable experience. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Primer $25.00 $25.00 per month Starter $49.00 $49.00 per month Growth $99.00 $99.00 per month Professional $199.00 $199.00 per month |
Mini $39.00 $49.00 per month Start $79.00 $99.00 per month Grow $159.00 $199.00 per month Business $239.00 $299.00 per month Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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SatisMeter
4.8 Based on 42 Ratings
GrowthScore
4 Based on 1 Ratings
UserSpeaks
5 Based on 1 Ratings |
SatisMeter
4.8 Based on 42 Ratings |
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Screenshots |
+ 4 More
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Not Available |
Videos | Not Available |
+ 2 More
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Company Details | Located in: London, United Kingdom | Located in: Bratislava, Slovakia Founded in: 2012 |
Contact Details |
Not available https://sightmill.com/ |
Not available https://www.nicereply.com/ |
Social Media Handles |
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