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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more | Workwave service is a field service management software that seamlessly builds professional websites in minutes and improves your digital presence with Website builder. Workwave provides account management that brings all of your information to one place. From customer history to service information to lead management, users get access to pertinent information, only a few clicks away.The business development feature helps you gather more reviews on impactful social media suits like Facebook, Google, and more. It is a completely hassle-free experience for your customers and this gives them a voice to validate and promote your business. Workwave also provides hassle-free scheduling through its drag and drop framework. You can book an appointment, assign crews, and adjust to changes on the fly within seconds. The dispatch feature provides your employees with optimal travel routes. It helps your business cut costs, save time, and fit more jobs into the day. The mobile app gives technicians instant access to data such as customer information, upcoming appointment details, service history, private notes, billing records, and more. Read more |
Pricing Options |
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SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 10 Fastest Growing # 3 Most Popular |
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Total Features |
7 Features
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5 Features
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Common Features for All |
Analytics (Workforce)
Billing and Invoicing
Claims Management
Digital Signature
Inventory Management
Job Scheduling
Real-time Job Tracking
Reporting
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Analytics (Workforce)
Billing and Invoicing
Claims Management
Digital Signature
Inventory Management
Job Scheduling
Real-time Job Tracking
Reporting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
User Friendly Interface, Excellent Customer Support, Efficient Scheduling, Comprehensive Reporting Software Glitches, Mobile App Functionality, Inadequate QuickBooks Integration, Limited Customization Options |
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Review Summary |
Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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mHelpDesk Custom |
Standard Core Custom Professional Core Custom |
View Detailed Pricing
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View Detailed Pricing
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WorkWave GPS
4.5 Based on 4 Ratings
WorkWave Route Manager
4.4 Based on 115 Ratings |
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Videos |
+ 2 More
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+ 1 More
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Company Details | Located in: Fairfax, Virginia Founded in: 2009 | Located in: Holmdel, New Jersey |
Contact Details |
888-558-6275 https://www.mhelpdesk.com/ |
(800) 762-0301 https://www.workwave.com/service/ |
Social Media Handles |
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