ServiceM8 |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Start Free Trial
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| Description | mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more | simPRO is an end to end field service management software for businesses of various sizes. It provides digital takeoff templates to build estimates and convert quotes to jobs in seconds. An inbuilt digital dashboard lets users schedule and dispatch individuals or teams based on their availability and jobs status. simPRO also allows inventory management tracking and connecting materials to their jobs without manual data entry. It works on a secure system to send invoices to customers on time and give customers the flexibility to make payments. The platform also saves a lot of time for users by automating data entry, streamlining processes and connecting the workflows. simPro has included all the core industries into its systems, such as electrical, plumbing, HVAC, security and fire protection. The software offers complete solutions to all the service management processes related to an individual business so they can easily operate their daily practices and attract more clients. Read more |
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| SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Fastest Growing # 3 Most Popular |
Not Available
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| Total Features |
7 Features
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8 Features
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| Common Features for All |
Analytics (Workforce)
Billing and Invoicing
Claims Management
Digital Signature
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
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Analytics (Workforce)
Billing and Invoicing
Claims Management
Digital Signature
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
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| Review Summary |
Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility. |
Overall, users praise SimPRO's robust features and functionality, citing its ability to manage complex projects, streamline workflows, and improve communication and collaboration within teams. They commend its customizable dashboards, reporting capabilities, and mobile app for providing real-time access and insights. However, some users mention occasional technical glitches, a steep learning curve, and limited integration options as areas for improvement. Additionally, pricing concerns and a desire for more comprehensive training resources are expressed by certain reviewers. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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mHelpDesk Custom |
simPRO Custom |
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View Detailed Pricing
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View Detailed Pricing
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Simpo
4.5 Based on 18 Ratings 
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| Screenshots | Not Available |
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| Videos |
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| Company Details | Located in: Fairfax, Virginia Founded in: 2009 | Founded in: 2002 |
| Contact Details |
888-558-6275 https://www.mhelpdesk.com/ |
Not available https://www.simprogroup.com/ |
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