mHelpDesk vs Fielda Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

mHelpDesk

Field Service Management Software

4.3 1,193 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Fielda

Field Service Management Software

4.6 15 user ratings

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Overview

Description	mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more	Fielda is a mobile data collection platform that enables you to exchange all of your spreadsheet and paper-based data collecting with a mobile data collection tool that is simple to use and customize. It assists you in the management of assets and the completion of inspections in a more efficient and error-free manner. Fielda is a mobile data gathering software that is smart, intuitive, and simple to use for any organization that collects and manages data. It is built exclusively for data gathering, allowing your team to collect field asset information, take asset images, use GIS maps, and construct workflows while on the move. The platform mixes reporting, mobile data collecting, automated processes, and GIS to make your field operations easier. You can develop an infinite number of forms or checklists, manage processes, and communicate data in real-time with the rest of the team with Fielda’s no-code platform. You can set data gathering methods and boost business insights inside your firm by customizing them. Additionally, the platform assists you in developing unique work assignments and notification processes. Read more
Pricing Options	Free Trial Available mHelpDesk Offers Custom plan.	Free Trial Not Available Fielda Offers Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 84% Reviews 88% Momentum 63% Popularity 88%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 73% Momentum 60% Popularity 65%
SaaSworthy Awards	# 10 Fastest Growing # 3 Most Popular	Not Available

Features

Total Features	7 Features	11 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 4 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 8 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.3/5 1,193 user ratings	4.6/5 15 user ratings
Rating Distribution	Excellent 59.1% Very Good 24.1% Average 7.2% Poor 3.4% Terrible 6.2%	Excellent 73.3% Very Good 20% Average 0% Poor 6.7% Terrible 0%
User Sentiments	User Friendly Interface, Excellent Customer Support, Efficient Scheduling, Comprehensive Reporting Software Glitches, Mobile App Functionality, Inadequate QuickBooks Integration, Limited Customization Options	Not Available
Review Summary	Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility.	Not Available
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Pricing

Pricing Options	Free Trial Available mHelpDesk Offers Custom plan.	Free Trial Not Available Fielda Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	mHelpDesk Custom	Fielda Custom
	View Detailed Pricing	View Detailed Pricing

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