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Chatbots Software

4.6 155 user ratings

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Overview

Description Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. Read more Messenger Bot is an AI-based Facebook chatbot service for restaurants, eCommerce business, Insurance houses and real estates. It can be used to offer adequate customer support, gain feedback from clients and generate leads in real-time. Business houses can use the solution to welcome their clients, respond to frequently asked questions besides making sales more interesting. The messenger marketing solution for Facebook flaunts a variety of options, enabling better business ROI. Users can automate their complex workflows using the particular, they can even forward scheduled messages to individual clients at regular intervals. Messenger Bot with its analytical dashboard offers a clear view of the most valuable client. eCommerce store can collect payments from their clients within Messenger Bot, via payment integrations like Rzoroay, Paystack, Stripe and PayPal. The Ai-driven bot is also capable of recovering customers who have left items within their shopping carts. Subscriber manager, RSS auto-posting, Google sheet integration, image editors are some of the few notable features within the software. Read more
Pricing Options
  • Free Trial Not Available
  • Haptik Offers Custom plan.
  • Free Trial Available
  • Starts at $16.66.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.6/5 155 user ratings
Not Available
Rating Distribution
  • Excellent

    66.5%
  • Very Good

    29%
  • Average

    3.2%
  • Poor

    0.6%
  • Terrible

    0.6%
Not Available
User Sentiments

    Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration

    Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time

    Not Available
Review Summary

Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Haptik Offers Custom plan.
  • Free Trial Available
  • Starts at $16.66.
Pricing Plans
Monthly Plans Annual Plans

Haptik Custom

Premium $16.66 $19.99 per month

Pro $41.66 $49.99 per month

Agency $249.99 $299.99 per month

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots
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Analytics
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Videos Video Thumbnail
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Vendor information

Company Details Located in: New York, New York Founded in: 2013 Located in: +1 877-960-1007
Contact Details

Not available

https://haptik.ai/

Not available

https://messengerbot.app/

Social Media Handles

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