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Zoho Desk |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | MeetNotes helps empower teams all over the globe by enabling people to better run team meetings. The software includes a shared notes editor where you can write and share minutes of the meeting, which anyone can add to or edit in the same way as you would with a shared document. You can also use MeetNotes to create standard templates for meeting minutes which you can use again and again for recurring meetings or weekly reviews. You can easily create tasks within the software that each team member has to carry out, as well as add tags and due dates to these tasks. Once you’ve done that, you can automate the follow up of these tasks to ensure that all critical tasks are completed. You can review and manually follow up on these tasks in the centralized database. MeetNotes also sends status emails every morning to ensure everyone is up-to-date with the status of ongoing work. Read more | Perceptyx is an employee survey creation platform that enables you to create beautiful and custom-created employee surveys. It provides you with the tools to compose engaging and interactive surveys by leveraging their recommended employee survey questions and reviews that help you in matching the content of your survey with your strategy, and goal. Perceptyx assists in enhancing your overall employee experience using strong branding and UX designs. You can combine multiple survey feedbacks such as on boarding, pulse, census, or exit to get hold of employee perception during the employee experience. You can also connect your survey responses to operational data, demographics, HRIS data, and performance metric to encapsulate all of your data at one place. Users get configurable and flexible surveys for their employees, to increase your technological advantage and increase your data effectiveness. With Perceptyx, you additionally get secure access to surveys using a single sign on and you can access them via email or SMS text messages as well. The platform offers a free demo to its users to try and test its features before making the actual purchase. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Individual $10.00 $10.00 per user / month Team $6.00 $6.00 per user / month |
Perceptyx Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Virginia, United States Founded in: 2016 | Located in: Temecula, California Founded in: 2003 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+1 434-322-0105 |
+1 951-676-4414 |
+1 415-418-7506 |
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