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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support
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| Description | Halp is a smart AI-powered ticketing help desk developed specifically for Slack and Microsoft Teams enthusiasts. This type of system is becoming increasingly important for your customer service operation to function smoothly. It will allow your team to quickly handle client inquiries, requests for information, and incident reports that continue to build up across many channels. Halp is the best software for the productivity of your growing team. It's a modern help desk ticketing software that will seamlessly integrate with your Microsoft teams and slack; empowering your remote team to be happier and productive. It has a shared inbox that collects all customer support requests from various channels, customized workflows, and automatic pop-ups that assist deflect frequent consumer questions. A powerful workflow engine paired with advanced AI technology ensures your team never has to do the same work twice. With modern features like track, automate, and humanize; integration with Teams and Slack, Halp is leading the Help desk ticketing industry. If you are currently using a ticketing system, Halp offers strong interfaces with Zendesk, Jira, and other popular platforms. Read more | Gaspar.ai offers an intelligent AI service to make optimal service desk operations and experiences efficient and more enjoyable. With Gaspar.AI, admin will have powerful tools to create and automate mundane repetitive processes, such as employee onboarding. Meanwhile, all users benefit from the AI's ability to instantly auto-resolve 40% of recurrent employee requests. With Gaspar, organizations can further optimize their support process performance with Analytics Dashboard, which provides a comprehensive overview of key insights and real-time monitoring. Plus, its Proactive Insights feature provides IT teams with an easy knowledge management system. Even better, Gaspar can be integrated with most ITSM platforms, including ServiceNow, Freshservice and Jira Service Management, taking only 30 minutes to be deployed. All these features that Gaspar.AI provides are designed to be tailored to each company's specific needs — so it's no wonder Gaspar has become an essential partner for optimizing service desk operations and experiences! Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 4 Fastest Growing # 6 Fastest Growing |
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# 3 Most Worthy # 10 Fastest Growing | # 7 Fastest Growing # 12 Fastest Growing |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Standard $15.00 $15.00 per user / month Premium $30.00 $30.00 per user / month Enterprise $45.00 $45.00 per user / month |
Standard $4.00 $4.00 per user / month Enterprise Custom |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom |
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GenieTalk.ai
5 Based on 2 Ratings |
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| Company Details | Located in: Boulder, Colorado Founded in: 2017 | Located in: San Francisco, California Founded in: 2020 | Located in: Pleasanton, California - 94588 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+1 415-522-5478 https://halp.com/ |
Not available https://www.gaspar.ai/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
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