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ERIN

Customer Advocacy Software

4.9 4 user ratings

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Overview

Description Smile.io is the world’s largest loyalty points provider for scaling e-commerce businesses. It helps organisations build exciting reward programs for their customers and currently caters to over 50,000 merchants across the globe. The platform also turns out to be helpful for businesses to boost their repeat purchases by enabling customers to collect redeemable points on various websites via a real-time rewards panel present within the same. Smile.io comes armed with a variety of exciting features, allowing its users generate a shopping experience true to their designs. Smile UI lets users design an on-site experience for their websites that is intuitive and light. Smile for admins helps users manage various rewards and loyalty programs in a seamless manner by adding adequate changes without throwing the rhythm off the entire page. Ultimately, real-time integration with third-party portals like Mailchimp, Privy, Gorgias, Okendo, and Kalviyo, lets users develop marketing strategies that improve the site-surfing experience and garners a community of satisfied customers. Read more ExpertVoice is an online advocacy marketing platform that is designed to boost product awareness and drive sales for business houses. Through this platform, organisations get access to the world's largest community of powerful product experts, and get their brands advocated across multiple channels. ExpertVoice allows businesses to transform retail sales associates into knowledgeable advocates for their brand by training them with first hand surveys and product experiences. The software also helps in driving sell-in and sell-through for individual products. With the e-commerce advocacy module, enterprises can get credentialed expert advocates to curate product reviews for them. They get to collaborate with influential experts, who can put products on test and offer detailed reviews about the same. This way brands get to generate a power-packed e-commerce experience for themselves, teamed with enhanced sales and decreased returns. ExpertVoice also creates a connection between brands and experts, possessing detailed knowledge about individual sectors. Organisations can launch product based campaigns to enhance product recommendations, besides authentic user reviews. Read more ERIN hopes to enhance and streamline employee referrals for businesses. It allows the customer's staff to manage their employee referral program and employees to make better referrals faster. It has Bonus tracking and smart referrals AI that suggests potential candidates among their contacts and sends notifications for quicker results. By utilising the workforce for referrals, recruitment costs are reduced significantly. They promote the customers' brand identity and culture by customising their mails and the ERIN portal. The product features automated emails, real-time notifications, participation incentives, ATS integrations, a Dashboard, Referral Management tools, and more. Users can add their contacts from their phone, LinkedIn, Gmail and Outlook account to suggest referrals. There is enough scope in the product for transparency and allows users to access data about referrals, hirings, and bonuses. The product also includes the app used by the staff to refer their contacts anytime, anywhere. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $49.0. Offers Free-forever plan.
  • Free Trial Not Available
  • ExpertVoice Offers Custom plan.
  • Free Trial Not Available
  • Starts at $500.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • NA

Reviews & Ratings

User Rating
4.4/5 13 user ratings
3.9/5 8 user ratings
4.9/5 4 user ratings
Ratings Distribution
  • Excellent

    52.9%
  • Very Good

    32.4%
  • Average

    14.7%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    52.9%
  • Very Good

    20.6%
  • Average

    5.9%
  • Poor

    5.9%
  • Terrible

    14.7%
  • Excellent

    89.7%
  • Very Good

    6.9%
  • Average

    2.3%
  • Poor

    1.1%
  • Terrible

    0%
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $49.0. Offers Free-forever plan.
  • Free Trial Not Available
  • ExpertVoice Offers Custom plan.
  • Free Trial Not Available
  • Starts at $500.0. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Starter $49.00 $49.00 per month

Growth $199.00 $199.00 per month

Pro $599.00 $599.00 per month

Enterprise Others

ExpertVoice Custom

ERIN Free Free

Growth $500.00 $500.00 per month

Scale $875.00 $875.00 per month

Enterprise Custom

 
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Alternatives

 

Screenshots & Videos

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Vendor information

Company Details Located in: Kitchener, Canada Located in: Salt Lake City, Utah Located in: New York, NY Founded in: 2018
Contact Details

+1 855-699-9322

https://smile.io/

Not available

https://www.expertvoice.com/business/

1-833-374-6277

https://erinapp.com/

Social Media Handles

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