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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Yotpo logo
Reputation Management Software

4.2 666 user ratings

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ERIN logo

ERIN

Customer Advocacy Software

4.9 4 user ratings

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Overview

Description Smile.io is the world’s largest loyalty points provider for scaling e-commerce businesses. It helps organisations build exciting reward programs for their customers and currently caters to over 50,000 merchants across the globe. The platform also turns out to be helpful for businesses to boost their repeat purchases by enabling customers to collect redeemable points on various websites via a real-time rewards panel present within the same. Smile.io comes armed with a variety of exciting features, allowing its users generate a shopping experience true to their designs. Smile UI lets users design an on-site experience for their websites that is intuitive and light. Smile for admins helps users manage various rewards and loyalty programs in a seamless manner by adding adequate changes without throwing the rhythm off the entire page. Ultimately, real-time integration with third-party portals like Mailchimp, Privy, Gorgias, Okendo, and Kalviyo, lets users develop marketing strategies that improve the site-surfing experience and garners a community of satisfied customers. Read more Yotpo is a comprehensive review and rating platform for businesses to get on-time feedback from their customers. The solution uses data-driven tools, enabling businesses to generate customers feedback and gain detailed insights into their shopping experiences. Yotpo turns customers’ content into sales by collecting reviews, ratings and Q&A with its AI-powered tools. It offers customisable displays which makes it easy for brands to personalise the platform as per their own choice. The software even allows businesses to moderate, measure and optimise their content in one place. It provides a completely integrated experience by offering ultimate control over how businesses collect, display and market with user-generated content (UGC). It also measures how UGC impacts business performance with an easy to use analytics dashboard. Yotpo’s scalable infrastructure facilitates businesses of every size and design to collect reviews and grow. To keep companies’ data secure, it is in compliance with GDPR and is approved by SOC2 and Privacy Shield. Read more ERIN hopes to enhance and streamline employee referrals for businesses. It allows the customer's staff to manage their employee referral program and employees to make better referrals faster. It has Bonus tracking and smart referrals AI that suggests potential candidates among their contacts and sends notifications for quicker results. By utilising the workforce for referrals, recruitment costs are reduced significantly. They promote the customers' brand identity and culture by customising their mails and the ERIN portal. The product features automated emails, real-time notifications, participation incentives, ATS integrations, a Dashboard, Referral Management tools, and more. Users can add their contacts from their phone, LinkedIn, Gmail and Outlook account to suggest referrals. There is enough scope in the product for transparency and allows users to access data about referrals, hirings, and bonuses. The product also includes the app used by the staff to refer their contacts anytime, anywhere. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $49.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Yotpo Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $500.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    85%
  • Momentum
    65%
  • Popularity
    90%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA

Reviews & Ratings

User Rating
4.4/5 13 user ratings
4.2/5 666 user ratings
4.9/5 4 user ratings
Ratings Distribution
  • Excellent

    52.9%
  • Very Good

    32.4%
  • Average

    14.7%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    55.9%
  • Very Good

    24.9%
  • Average

    9.7%
  • Poor

    2.6%
  • Terrible

    6.9%
  • Excellent

    89.7%
  • Very Good

    6.9%
  • Average

    2.3%
  • Poor

    1.1%
  • Terrible

    0%
Review Summary
Not Available

Yotpo is generally well-received by users, with an average rating of 4.3 out of 5 across various review platforms. Reviewers highlight its detailed customer profiles, which include their entire customer journey data, as a major strength. The platform's user-friendly interface and ease of use are also frequently praised. However, there have been some complaints regarding its pricing and the complexity of setting up certain features. Additionally, a few users have experienced occasional technical issues and slow loading times.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $49.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Yotpo Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $500.0. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Starter $49.00 $49.00 per month

Growth $199.00 $199.00 per month

Pro $599.00 $599.00 per month

Enterprise Others

Free Free

Premium Custom

ERIN Free Free

Growth $500.00 $500.00 per month

Scale $875.00 $875.00 per month

Enterprise Custom

 
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Screenshots & Videos

Screenshots Not Available Yotpo screenshot ERIN screenshot
Videos Video Thumbnail
+ 1 More
Video Thumbnail Video Thumbnail
+ 2 More

Vendor information

Company Details Located in: Kitchener, Canada Located in: New York City, NY Located in: New York, NY Founded in: 2018
Contact Details

+1 855-699-9322

https://smile.io/

Not available

https://www.yotpo.com/platform/reviews/

1-833-374-6277

https://erinapp.com/

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