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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | Shopper Approved is an intuitive reputation management software that helps companies collect product-specific ratings and reviews in order to amplify their brand value. The software can automatically collect up to 10 times more reviews and ratings and display them anywhere shoppers are looking for, over the internet. In this way, brands can create valuable user-generated content that ultimately enhances their online reputation and SEO. With Shopper Approved, companies can collect all three types of online reviews - product ratings & reviews, seller ratings & reviews and video reviews. The software only collects and displays reviews submitted by the actual and verified customers. It displays 5-stars reviews at platforms with greater visibility rates, like Google Ads, Google Shopping, Google Product Listing Ads (PLA’s) and Facebook. These trustable reviews help users to derive more visibility and generate more traffic and sales. Further, a Survey Destinations tool loaded within helps companies in distributing their review over the internet effectively, thereby adding more value to the entire product base. Read more |
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SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
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Total Features |
6 Features
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3 Features
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Common Features for All |
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
Shopper Approved Custom |
View Detailed Pricing
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View Detailed Pricing
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Revinate Reputation
4.3 Based on 8 Ratings |
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Screenshots | Not Available | |
Videos |
+ 2 More
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+ 1 More
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Company Details | Located in: Berlin, Germany | Located in: Ogden, Utah |
Contact Details |
+44 20 3514 4590 https://www.customer-alliance.com/ |
Not available https://www.shopperapproved.com/ |
Social Media Handles |
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