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Zoho Desk |
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Crewmap uses cutting-edge technology to map a company’s culture, values, and interests. It helps managers identify the common threads that bind their team members together so they can better understand their employees' passions and shared interests. This allows them to tailor solutions like employee benefits, training opportunities, and fun activities that can improve talent engagement while cultivating a greater sense of camaraderie among the team. With crewmap, get access to powerful analytics tools that let quickly analyze data and get insights into what makes team tick. The customer will also be able to connect with vendors through a secure online platform to provide discounts on products and services that support their interests. Read more | Feedbeo is the simplest software solution for professional team engagement, regardless of where they’re located. Whether team is remote, in-person or participating in a hybrid meeting, feedbeo helps create an engaging environment that boosts productivity and morale. This powerful platform offers a variety of tools help to maximize each step of the event lifecycle. With feedbeo, can easily create content and agendas for virtual meetings and distribute them within minutes. Before the meetup begins, attendees are able to add feedback within secure channels and communicate any questions or comments 24/7. During the meeting itself, conference participants can add onto topics that have already been covered, allowing for fluid conversations without long wait times. Annoying background noise which distorts voices is eliminated thanks to advanced audio technologies built into the platform. Moreover, real-time chat notifications alert users when something important has been said or added so no one ever gets left behind. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
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Annual Billing $79.00 $79.00 per year |
Free Free Business $49.00 $49.00 per month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: +447944603409 |
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Located in: San Francisco, California - 94103 Founded in: 2007 |
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+1 415-418-7506 |
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