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NinjaOne (NinjaRMM) |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
SuperOps RMM |
| Description | ConnectWise Automate Remote Monitoring allows you to monitor, discover, and resolve any IT issue network bottlenecks, application performance issues, and security threats before your clients even know what happened. ConnectWise Automate remediates common IT issues, automates Tier 1 support issues, and prevents recurring problems from occurring within client networks and endpoint devices before they’re problematic. ConnectWise Automate’s reporting engine offers an eye-opening set of metrics, including a complete view of the technology you manage along with their vitals so that you can pinpoint what’s working and what’s not for your valued clients. Read more | Auvik is cloud-based network management software. Complete your network picture with automated network discovery, inventory, and documentation that updates in real-time as the network evolves. Respond to network issues in real-time and dive deep into problems with Syslog so your users are always connected to the business-critical resources they need to do their job. Quickly see the big network picture, narrow down possible devices to investigate, and zoom in to get the info you need. Remotely connect network devices in Auvik’s inventory and troubleshoot issues without ever leaving your desk. Read more | SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Robust Automation Capabilities, Extensive Third-Party Integrations, Powerful Scripting Engine, Comprehensive Remote Management Steep Learning Curve, Occasional Software Bugs, Slow Support Response Times, Outdated User Interface |
Easy to Use Interface, Automatic Network Mapping, Comprehensive Network Monitoring, Extensive Integrations Network Map Issues, High Pricing, Alert Configuration Challenges, Limited Server Resource Monitoring |
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| Review Summary |
User reviews of ConnectWise Automate highlight its powerful automation capabilities, particularly for remote management, patching, and scripting. While users appreciate its robust features and integration with other ConnectWise products, they often cite a steep learning curve and complex setup as major drawbacks. A common complaint centers around support, which is perceived as slow and inadequate, with users needing to rely heavily on documentation and third-party assistance. Overall, ConnectWise Automate is considered a valuable tool for MSPs, but its success hinges on a dedicated team and a willingness to invest time in mastering its intricacies. |
Users praise Auvik for its user-friendly interface, powerful network monitoring capabilities, and excellent customer support. They appreciate its ability to provide comprehensive visibility into network performance, identify and troubleshoot issues quickly, and generate detailed reports for analysis. Additionally, users highlight Auvik's scalability, flexibility, and compatibility with various devices and platforms. However, some users mention occasional glitches and performance issues, particularly when dealing with large networks. Overall, Auvik is highly regarded for its ease of use, powerful features, and exceptional customer support. |
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AI-Generated from the text of User Reviews
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ConnectWise Automate Custom |
Essentials Custom Performance Custom |
Standard $79.00 $89.00 per user / month Pro $99.00 $119.00 per user / month Super $129.00 $149.00 per user / month |
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| Company Details | Located in: Tampa, Florida | Located in: Waterloo, Canada Founded in: 2011 | Located in: Claymont, Delaware Founded in: 2020 |
| Contact Details |
813.463.4700 https://www.connectwise.com/platform/unified-management/automate |
1-226-214-0841 https://www.auvik.com/ |
+1 628-270-9924 https://superops.ai/rmm |
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