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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | BirdEye is an all-in-one marketing platform for multi-location businesses to help them deliver the best customer experiences in every step. This is an automated platform that uses data and advanced tools to collect reviews, convert leads, run surveys, text customers and provide referral benefits to the same. BirdEye helps business to be found by potential clients by consistently trying to gain engagement with them. The platform provides various means to connect business with customers, including webchat, video chat and mass texting, besides periodically forwarded reminders about individual products. BirdEye can also be used to organise surveys to get feedback from valuable customers. The feedback helps brands fix problems in their system and make strategies for the future. Whether the business has only a couple of branches or it is operating with hundreds of wings, BirdEye helps in every possible way to grow in this competitive market. Its services are beneficial to all kinds of companies, no matter if it belongs to healthcare, finance, automotive, education, real estate, etc. Read more | LocalImpact is reputation management software built for local businesses, multi-location businesses, and agencies. It helps businesses get more customer reviews, manage their online reputation, and turn positive feedback into more trust and new business. Businesses can send automated review requests by email and SMS, create QR codes and review links, monitor reviews from Google and other popular review sites, and respond to customer feedback from one place. AI-powered responses make it easier to reply quickly, while Review Insights analyzes customer feedback to highlight what customers love, areas for improvement, and suggested next steps. LocalImpact also includes competitor insights, customizable review widgets for displaying reviews on your website, social sharing tools, reporting, and reputation monitoring. Multi-location businesses can manage locations from a centralized dashboard, while agencies can manage multiple clients with white-label dashboards and reports. LocalImpact is designed to keep reputation management simple, giving businesses the tools they need without the complexity of larger enterprise platforms. Read more |
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| SW Score & Breakdown |
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 1 Most Worthy # 1 Fastest Growing |
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| Total Features |
7 Features
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5 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Rating |
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| User Sentiments |
Ease of use, Excellent customer support, Review generation, Comprehensive dashboard Limited third-party integrations, Inconsistent platform syncing, Complicated initial setup, Expensive add-on features |
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| Review Summary |
Birdeye is a popular customer experience management platform that helps businesses collect, analyze, and respond to customer feedback. Reviewers praise Birdeye's ease of use, comprehensive features, and excellent customer support. They note that Birdeye helps them gather customer feedback from multiple channels, track customer sentiment, and identify areas for improvement. Additionally, Birdeye's reporting and analytics capabilities are seen as valuable for understanding customer feedback and making data-driven decisions. However, some reviewers mention that Birdeye can be expensive and that its reporting capabilities could be improved. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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BirdEye Custom |
Growth $49.00 $49.00 per month Pro $99.00 $99.00 per month Agency $149.00 $149.00 per month |
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| Screenshots |
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| Videos |
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| Company Details | Located in: California, United States | Founded in: 2017 |
| Contact Details |
1-800-561-3357 |
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