Home/Reputation Management Software/BirdEye vs FreshReviewUpdated on: March 28, 2024

Compare BirdEye vs FreshReview

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

BirdEye is an all-in-one marketing platform for multi-location businesses to help them deliver the best customer experiences in every step. This is an automated platform that uses data and advanced tools to collect reviews, convert leads, run surveys, text customers and provide referral benefits to the same. BirdEye helps business to be found by potential clients by consistently trying to gain engagement with them. The platform provides various means to connect business with customers, including webchat, video chat and mass texting, besides periodically forwarded reminders about individual products. BirdEye can also be used to organise surveys to get feedback from valuable customers. The feedback helps brands fix problems in their system and make strategies for the future. Whether the business has only a couple of branches or it is operating with hundreds of wings, BirdEye helps in every possible way to grow in this competitive market. Its services are beneficial to all kinds of companies, no matter if it belongs to healthcare, finance, automotive, education, real estate, etc. ..show more

FreshReview software is a platform used to manage business reputation with online reviews. Collect customer feedback to built trust to drive organic traffic by increasing 5 star Google and Yelp ratings. The software offers enterprise grade secure systems to manage multi location businesses from a single dashboard to increase sales. It supports Mobile Android and iOS. Small and Medium companies make use of the software. ..show more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

California, United States / 1-800-561-3357

Bangalore, India / 063609 01535

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

BirdEye
Custom

Features

  • Campaign Management
  • Customer Review Platform
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
View Price Page
Basic
$19 /Month

Best suited for single location business

Features

  • One location
  • Unlimited review sites
  • Up-to 75 monthly campaigns
Professional
$49 /Month

Multi-store/location businesses

Features

  • Multiple location support
  • Unlimited review sites
  • Up-to 300 monthly campaigns
Agency
Custom

Custom Bulk Plan for Agencies

Features

  • Multiple location support
  • Unlimited review sites
  • Custom monthly campaigns
  • White Labelled Dashboard
  • Custom Features
View Price Page

SCREENSHOTS

BirdEye Screenshots
View 8 screenshot(s)
FreshReview Screenshots
View 3 screenshot(s)

ALTERNATIVES

Top alternatives to BirdEye

Semrush
Semrush
SOCi
SOCi
Reputation Desk
Reputation Desk
Yext
Yext
Podium
Podium

Top alternatives to FreshReview

Trustpilot
Trustpilot
BirdEye
BirdEye
Mention
Mention
Yotpo
Yotpo
GoSite
GoSite