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Telehealth Video Conferencing

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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Amwell logo
Telemedicine Software

2.7 253 user ratings

Start Free Trial

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teladoc logo
Telemedicine Software

4.7 1,333 user ratings

Start Free Trial

Overview

Description AmWell is a cloud-based telemedicine management solution designed for practices of all sizes. Amwell’s telehealth solution spans the care continuum from urgent care to acute care. Amwell’s purpose-built telemedicine carts bring remote physicians right to the side of the patient and are designed and tested to be reliable, safe, and user‑friendly. Amwell’s kiosks are on‑site clinics that facilitate on‑demand health care consultations from a physical point of care. Amwell’s EHR integrations allow telehealth to embed into existing clinical workflows and patient portals. Read more Teladoc provides a platform for healthcare professionals across all specialties, including physicians, dermatologists, dietitians, behavioral health, to connect with patients via phone, video, or app. Before your first virtual care visit, set up your account online or on the app, and then complete a brief medical history (it will help your doctor treat or advise you better). Whether it’s a prescription sent to the pharmacy of your choice, the guidance to move forward, or a review of your condition from a medical expert. Read more
Pricing Options
  • Free Trial Not Available
  • Amwell Offers Custom plan.
  • Free Trial Not Available
  • Teladoc Offers Custom plan.
SW Score & Breakdown

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    93%
  • Momentum
    65%
  • Popularity
    95%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    95%
  • Momentum
    68%
  • Popularity
    92%

Features

Total Features
9 Features
5 Features
Common Features for All
    Alert Notifications Alerts the user when predefined criteria is met
    Care Summary Patient summary of care report that helps on each care transition or to another setting of care
    File Transfer Allows sending and receiving files
    GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union
    HIPAA Compliant Offers security over the collection of sensitive data and uphold to protect the integrity of PHI
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Patient Portal Facility for patients to access personal health information from anywhere
    Patient Queue Allows to virtually control patient queue and connect to the doctor
    Payments Enables payment collection from the visitors via popular payment gateways
    Reminders Sends important reminders through email to attendees
  • + 6 More - Show Less
    • Alert Notifications Alerts the user when predefined criteria is met
      Care Summary Patient summary of care report that helps on each care transition or to another setting of care
      File Transfer Allows sending and receiving files
      GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union
      HIPAA Compliant Offers security over the collection of sensitive data and uphold to protect the integrity of PHI
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Patient Portal Facility for patients to access personal health information from anywhere
      Patient Queue Allows to virtually control patient queue and connect to the doctor
      Payments Enables payment collection from the visitors via popular payment gateways
      Reminders Sends important reminders through email to attendees
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    2.7/5 253 user ratings
    4.7/5 1,333 user ratings
    Rating Distribution
    • Excellent

      36%
    • Very Good

      2.4%
    • Average

      4.3%
    • Poor

      7.1%
    • Terrible

      50.2%
    • Excellent

      87.5%
    • Very Good

      5.9%
    • Average

      2.2%
    • Poor

      1.4%
    • Terrible

      3.2%
    Review Summary

    Users praise Amwell's user-friendly interface, ease of use, and the convenience of accessing healthcare services from the comfort of their own homes. They also appreciate the platform's wide range of healthcare providers, including specialists, and the ability to schedule appointments quickly and easily. However, some users have expressed concerns about the cost of services, technical difficulties, and occasional issues with insurance coverage. Overall, Amwell receives positive feedback for its convenience, ease of use, and comprehensive healthcare services, but users emphasize the need for improved affordability and technical reliability.

    Overall, users have mixed opinions about the product. Many users praise its user-friendly interface, ease of use, and the convenience of being able to access healthcare services remotely. However, some users express concerns regarding the customer service, the cost of the service, and the quality of the healthcare services provided. Additionally, several users highlight the need for more transparency in pricing and better communication from the company.

    Pros & Cons
    • User-friendly interface and ease of use
    • Wide range of healthcare providers, including specialists
    • Ability to schedule appointments quickly and easily
    • Purpose-built telemedicine carts bring remote physicians right to the side of the patient
    • Kiosks are on‑site clinics that facilitate on‑demand health care consultations from a physical point of care
    • Cost of services
    • Technical difficulties
    • Occasional issues with insurance coverage
    • User-friendly interface and ease of use
    • Convenience of being able to access healthcare services remotely
    • Platform for healthcare professionals across all specialties
    • Ability to connect with patients via phone, video, or app
    • Set up your account online or on the app, and then complete a brief medical history
    • Customer service
    • Cost of the service
    • Quality of the healthcare services provided
    • Need for more transparency in pricing
    • Better communication from the company
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Amwell Offers Custom plan.
    • Free Trial Not Available
    • Teladoc Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Amwell Custom

    Teladoc Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Boston, Massachusetts Located in: Purchase, New York Founded in: 2002
    Contact Details

    1-800-317-5656

    https://business.amwell.com/

    Not available

    https://www.teladoc.com/

    Social Media Handles

    FAQs

    What are the key differences between Amwell and Teladoc?

    Amwell focuses on telemedicine carts and kiosks for on-site healthcare, while Teladoc provides virtual care via phone, video, or app.

    What are the alternative products to Amwell?

    The top alternatives to Amwell are DrCare247, VCDoctor, VSee, eMedicalPractice, and Teladoc.

    What are the alternative products to Teladoc?

    The top alternatives to Teladoc are DrCare247, CloudVisit Telemedicine, VCDoctor, Amwell, and VSee.

    Which product has a higher user rating?

    Teladoc has a higher user rating (5 stars) compared to Amwell (3 stars).

    What are the key features offered by both Amwell and Teladoc?

    Both Amwell and Teladoc offer key features such as alert notifications, care summary, file transfer, GDPR compliance, HIPAA compliance, live chat, patient portal, patient queue, patient records management, payments, personalized URL, and reminders.

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