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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UserVoice logo
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description UserVoice is a smart feedback collection platform that enables the users to collect customer feedbacks and acquire actionable insights for product development. It assists the users in measuring trends and tracking customer satisfaction in order to optimize and enhance their business’s growth. UserVoice is an advanced solution for feedback management by customers that users can put to good use for improving the online reputation of their brand or business. It enables you to track your status and manage your entire workflow- all under a single customizable dashboard. It further allows connecting of your roadmaps for measuring the progress of your project. It offers tools for segmentation, and survey management as well. It is a smart platform that can be integrated with multiple other platforms like Zapier, Salesforce, and more to further automate your workflow. It offers an easy to use interface and some customizable options that makes it a perfect fit for all types of enterprises ranging from small to medium to large. The platforms offers a free trial to assist its users in understanding its features before buying its premium. It also offers a good number of premium plan options to its users to choose from. Read more Alium is a customer management tool that helps to enhance customer experience by devising modern and advanced digital strategies. The application enables users to capture and monitor signals to get the necessary contextual insights. It helps to understand every experience in the customer journey, thus allowing users to improve customer experience and boost conversions. With Alium, users can analyze and fix the problems faced by customers while browsing their web page content. Users can even anticipate the needs of the customers as well as predict their behavior in real-time. With the help of Alium mobile app, users can integrate customer feedback seamlessly, thus assessing the buyer’s psychology even while offline. Users can improve their campaigns by learning about what the customers are thinking about their contents, which are sent to them and analyzing their feedback. Additionally, Alium integrates with multiple tools and processes, tight from CRM, Zapier, Google Analytics, Zendesk, Jira to Slack, thus enhancing taskforce productivity. Alium helps to optimize visitor experience on the user’s website and automate repetitive tasks, thus saving time and resources. Users can discover the issues when it’s time with visual feedback, thus eliminating guesswork. Read more
Pricing Options
  • Free Trial Available
  • UserVoice Offers Custom plan.
  • Free Trial Not Available
  • Alium Offers Free-forever plan.
SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    87%
  • Momentum
    65%
  • Popularity
    77%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    64%

Features

Total Features
11 Features
10 Features
Common Features for All
    360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Distribution This feature lets you send a custom email invitation for the survey to the respondents
    Embeddable Survey It enables you to directly include your surveys on your own website
    Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
    Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy
    Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
    Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
    Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
    Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
  • + 8 More - Show Less
    • 360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.
      Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
      Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
      Email Distribution This feature lets you send a custom email invitation for the survey to the respondents
      Embeddable Survey It enables you to directly include your surveys on your own website
      Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
      Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy
      Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
      Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
      Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
      Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
  • + 7 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.5/5 303 user ratings
    Not Available
    Rating Distribution
    • Excellent

      59.4%
    • Very Good

      37.6%
    • Average

      1.3%
    • Poor

      0.7%
    • Terrible

      1%
    Not Available
    Review Summary

    Users appreciate UserVoice for its user-friendly interface, customization capabilities, and ability to capture and organize customer feedback. Many find it easy to set up and use, with features that help gather valuable feedback from customers. The segmentation and prioritization tools are also praised, enabling efficient handling of feedback. However, some users have reported occasional technical glitches and a need for more advanced features and integrations. Additionally, the pricing plans may not suit all budgets, especially for startups and small businesses.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • UserVoice Offers Custom plan.
    • Free Trial Not Available
    • Alium Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    UserVoice Custom

    Alium Free

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots UserVoice screenshot
    + 3 More
    Alium : Dashboard screenshot
    + 2 More
    Videos Video Thumbnail Not Available

    Vendor information

    Company Details Located in: San Francisco, CA - 94111 Founded in: 2007 Located in: New Delhi, India Founded in: 2019
    Contact Details

    Not available

    https://www.uservoice.com/

    +91 7042855662

    https://alium.co.in/

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