ZigiOps Reviews

DevOps Engineer at a rapidly growing tech company, I handle Azure DevOps, Jira and ServiceNow. ZigiOps is both highly secure, as well as having an intuitive and easy to navigate interface. Powerful, yet still within reach of operations teams, even without development resources. We also appreciate that it operates as a standalone platform there’s no getting locked into one ecosystem. Their support has been aggressive and tech-savvy during onboarding.

You need strong cross-team communication during the design phase, otherwise requirements may change mid setup.

Prior to ZigiOps, DevOps and ITSM teams were manually transferring tickets between their two systems—rekeying data from Azure DevOps to ServiceNow. This led to delays and incomplete data. Now work items and incidents are synchronized in near real time. The faster response speed, less manual work and expanded interaction between support and product development we even noticed as we grew.

Systems Integration Lead (we’re a mid-sized enterprise with Salesforce, Jira,ServiceNow) ZigiOps is notable for its clear UI, solid security approach and not storing business data as it moves between systems. Integration logic is easy to visualize and modify as processes change. They onboarded us very smoothly and support was able to get our integrations set up properly from day one.

Setup requires thoughtful planning, especially when integrating business and technical systems, but maintenance afterward is minimal.

We used to move customer cases manually between Salesforce and our internal systems, which caused delays and lost updates. As of now, ZigiOps provides real-time integrations to Jira and ServiceNow. This led to less manual data entry, better visibility across support and engineering, and enabled us to respond to customer issues more quickly and consistently with a smaller operational Overhead.

ZigiOps is easy to use, requiring no special skills to use, and very few to set up and administer. This means that my tier 1 team can be trusted to handle day to day operations without anything more than a KB article.

ZigiWave, the company behind the tool, are very friendly and extremely responsive.

Our implementation involved products they did not have in their portfolio, but they worked with us and created new integrations at minimal extra cost. They have been very open to suggestions to improve the product (example, adding Entra support for Single Sign On).

Support of jscript for data transforms is a Godsend, allowing us to quickly redact data we may not want to pass along to other systems (PII as an example) or enrich data as part of the transform and translation process.

We continue to use ZugiWave connectors for the fourth year and cant be more than happy. The well thought connectors that come out of the box satisfy most of the use cases any enterprise will have, but if not, the new V3 version is such a blessing that most of the custom configuration can be as easy as drag and drop. If anything additional all the support people and especially the customer success specialists are so knowledgable that they will make sure to get the product work for your use case—hands down the best product and customer service.

Nothing major at all, if i have to pick one, just a little bit faster on the development cycle for enhancements and bug fixes.

If you are struggling with integrations of ITOM products or want to focus more on the solution part of it, ZigiOps products take a huge level of time-consuming and mundane tasks off the plate. Go for it.

Direct intgration between monitoring events to event management tool to Incident management. Completes the work flow. We can pick and choose details that we want to transfer rather than writing any processing scripts in native tools.

The tool is very easy to use. The UI is very intuitive and you can do whatever you need in just a minutes with couple of clicks. Very nice modern solution!

There is nothing that I don't like. The product and the support are really great!

Product works perfect. It is really great new modern solution to DevOps where you can easily integrate everything you need in your organization.

Data integration with Jira and ServiceNow.

Powerful and easy to configure the product. Offers many out-of-the-box functionalities which are very much needed during integrations with various systems. Support team is also very helpful and their documentation is good, which helps a lot during the different integration setups. Also, quite easy to do out-of-the-box integration without too much and expensive Professional Services hours.

Team is covering 9 to 6 business hours support times, it would be good if they extend that to be able to cover more time zones. However, their documentation is quite good and not much support is needed, only in cases with troubleshooting.

I recommend the solution to anyone who wants to use a tool with many out-of-the-box functionalities and less operational overhead, easy to use and integrate. Documentation is also very good and comprehensive and not too much support or Professional services hours are needed here.

We needed to integrate Jira with BMC Remedy. The integration was easy to configure and I managed to do it very quickly. The team was of course available for consultation. We have been using their integrations for more than a year now and decided to add new integrations. Easy to configure and use integrations.

.many connectors and flexibility of Zigiwave

nothing yet , no experience yet, sorry !!

Connecting topdesk to

Simple dashboard with everything you need to know, templates for the integrations. Easy to set up - their tech people are very responsive and always help in the initial set up.

Nothing so far. We have been using the product for 8 months.

None

Increasing collaboration between teams. Automating the creation and updates on issues and tickets in our systems.

We really liked the fact that there is no code needed in order to integrate with different kind of platforms.

Till now everything is looking good, I hope that many more systems would come in the near future.

The configurations for different types of integrations can be achieved faster due to lack of code writing that can safe you a lot of time. ZigiOps is working really fast and now enterprise can focus on the important thing rather than focusing on integration of the internal systems.

I have used ZigiOps to integrate Jira and also different monitoring and incident solutions.

Very easy and intuitive to implement. Took me two hours per integration and we were up & running. Really incredible.

Their customer service is very professional and supportive.

Currently, I don't have any such feedback to provide. We were able to accomplish all our project goals.