yellow.ai Reviews

User Rating

4.9/5 (Based on 110 Ratings)

Rating Distribution

Excellent
90%
Very Good
6.4%
Average
1.8%
Poor
1.8%
Terrible
0%

User Sentiments

Multi-Channel Support, Easy to Use Interface, Strong Customer Support, Advanced Analytics

Limited Customization, Complex Integrations, Steep Learning Curve, Occasional Technical Issues

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Review Summary

Yellow.ai is a chatbot platform praised for its user-friendly interface, advanced natural language processing (NLP), and seamless integration with various channels like websites and messaging apps. Users appreciate its ability to automate customer support, enhance engagement, and provide 24/7 assistance. However, some users find the learning curve steep, particularly for those unfamiliar with conversational AI. Customization options can be limited, and integration with existing systems can pose challenges. Concerns also exist regarding pricing and the need for ongoing maintenance.

Pros

Yellow.ai offers robust NLP algorithms for humanlike responses to user queries.
It provides seamless customer experiences across multiple channels like websites and messaging apps.
Integration capabilities allow Yellow.ai to connect with other business systems and applications.
Analytics tools provide insights into user interactions for datadriven improvements.

Cons

Implementing and configuring Yellow.ai's conversational AI platform may have a learning curve.
Users might encounter customization limitations depending on their specific use cases.
Integration with existing systems might be complex or timeconsuming.
The pricing structure can be a concern for smaller businesses with budget constraints.

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Reviews

AVANI S

March 14, 2026 Source: G2.com

Much needed and detailed path to use the serivce

What do you like best about yellow.ai?The best part is building the flow of conversation usi g flow diagrams, and also using static clickbox functions to get the structure running in minutesWhat do you dislike about yellow.ai?bot disfunctions multiple times , not a strong backend , when we try to add new features the bot gets chaotic, repeats the same journey again and again. Recommendations to others considering yellow.ai? What problems is yellow.ai solving and how is that benefiting you?also while writing cloud functions , the code self-erases if it has errors , would have been better if the code is there and later we can get back to debug it.

Verified User in Hospital & Health Care

November 19, 2024 Source: G2.com

Comprehensive review of Yeallow-ai Chatbot

What do you like best about yellow.ai?The chatbot really lives up to the words 'no code, low code.' Its intuitive interface guides users to build dynamic solutions effortlessly and implement them. The 24/7 customer support helps us with any queries and provides solutions ASAP. The chatbot offers a breadth of integration options, making it versatile.What do you dislike about yellow.ai?The product needs to come up with a strong analytical module.What problems is yellow.ai solving and how is that benefiting you?Our organization has a yellow-ai chatbot in place for sending transactional WhatsApp messages, automated appointment booking flows, and handling FAQs. Through this, we have improved our customer support 24/7, increased lead generation, reduced our churn rates, and it is cost-saving due to its scalability.

Adapa Chaitanya M

November 8, 2024 Source: G2.com

ai Chatbot Developement platform

What do you like best about yellow.ai?Very handy and easy to use, Implementing new features to your bot is just a click away, prefer this over other platforms for chatbot development, integration is pretty easy.What do you dislike about yellow.ai?Nothing really to dislike about, everything is pretty good.What problems is yellow.ai solving and how is that benefiting you?Yellow.ai is revolutionizing customer service and business operations by addressing several key challenges through its AI-powered platform. By automating routine customer service tasks with AI chatbots, it significantly reduces wait times and ensures quick, consistent support, enhancing overall customer satisfaction. This automation also helps businesses lower operational costs, allowing human agents to focus on more complex issues and improving productivity. The platform's natural language processing capabilities enable it to understand and respond to customer queries in a human-like manner, further personalizing the customer experience. Additionally, Yellow.ai's chatbots are available 24/7, providing round-the-clock support, which is particularly beneficial for businesses with a global customer base. The scalability of Yellow.ai's solutions means they can grow with your business, handling increasing volumes of customer interactions without compromising service quality. These benefits translate into more efficient and cost-effective customer service, happier customers, and a more productive team. Have you had any experiences with AI-powered customer service tools? Yellow.

Verified User in Airlines/Aviation

February 22, 2024 Source: G2.com

One-stop-soltion! The chat bot is great! we can reach 95% deflection rates!

What do you like best about yellow.ai?The dashboard is great, user friendly. we can keep monitoring the trends on a real-time basis!What do you dislike about yellow.ai?The turnover of staff handling our account keeps changing! changing means we need to re-explain again our needs!What problems is yellow.ai solving and how is that benefiting you?We need chat bot that can support our goals:

Verified User in Education Management

November 15, 2023 Source: G2.com

ai: Likes and Considerations

What do you like best about yellow.ai?Natural Language Processing (NLP): Yellow.ai employs advanced NLP algorithms to understand and respond to user inputs in a more human-like manner.What do you dislike about yellow.ai?Recommendations to others considering yellow.ai?Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messaging apps, and more, providing a seamless customer experience.What problems is yellow.ai solving and how is that benefiting you?

Shubham G

November 1, 2023 Source: G2.com

"Changing the way customers interact with brands!"

What do you like best about yellow.ai?

What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team.

The team found it very easy to configure and we use it frequently.

What do you dislike about yellow.ai?

Nothing at the moment, I use Yellow AI and I have no complaints.

What problems is yellow.ai solving and how is that benefiting you?

Before yellow AI, we were facing problems with the customer support and relevant communications. But after yellow AI I am very thrilled to say that we have mitigated this problem and we can cater to a huge number of customers con-currently.

himanshu j

July 9, 2023 Source: G2.com

"Yellow.AI: The best tool for all your Automated CRM Needs"

What do you like best about yellow.ai?

The best features of yellow.ai are easy-to-build chatbots, Natural Learning Understanding, Omni-Channel Conversations and support over a wide range of platforms like WhatsApp, Facebook and SMS

What do you dislike about yellow.ai?

Yellow.AI comes with pre-built tools, thus provides less customizations and takes more than usual time to build and integrate the specific needs basis the present tech stacks

What problems is yellow.ai solving and how is that benefiting you?

It helped us in reducing the TAT of response for short customer queries, personalized campaigns for customers over WhatsApp and real-time insights from the market to improve the content and increase the conversion

Arpit A

June 6, 2023 Source: G2.com

"Best AI tool for chatbot building"

What do you like best about yellow.ai?

Its ease of using the solution is great. It has automatically created a chatbot for my company.

What do you dislike about yellow.ai?

Integration with other platform can be made more easier

What problems is yellow.ai solving and how is that benefiting you?

It is helping us in generating leads and also maintaining a relationship with customers. It has also helped us in providing ready solution for all customers queries

Anil K

June 1, 2023 Source: G2.com

"Friend like experience, Give suggestion and help us choose better jut like friend."

What do you like best about yellow.ai?

The AI technology built in the system is way powerful, acts like a friend give, helps us to choose better, provides good suggestions, the conversation surely help customer experience for expanding the business. Surely it does help in expansion of business.

What do you dislike about yellow.ai?

There is nothing as such less helpful or dislike about Yellow.ai Every time surely it gave a good experience when ever I user the bot, and definitely it saved much time of mine.

What problems is yellow.ai solving and how is that benefiting you?

Day to day daily tasks like task reminder, help in shopping, creating memories, It makes life very easy because its memory is dynamic, it keeps track of all events and shows it to me instantly.

Ganesh K

May 23, 2023 Source: G2.com

"Yellow.ai Review"

What do you like best about yellow.ai?

It is one of the great platform for Chatbots. Provides seamless experience for Chatbots integration, easy to use.

What do you dislike about yellow.ai?

Little complex for new users to get onboard on the platform.

What problems is yellow.ai solving and how is that benefiting you?

Yellow.ai is helping us in conversation marketing, live conversations with the user, as well as automating customer services.

yellow.ai Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use yellow.ai?

Review Summary

Pros

Cons

AVANI S

Verified User in Hospital & Health Care

Adapa Chaitanya M

Verified User in Airlines/Aviation

Verified User in Education Management

Shubham G

himanshu j

Arpit A

Anil K

Ganesh K

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