Wootric Text & Sentiment Analytics Reviews

Many users vote without paying attention and/or vote incorrectly and being able to invalidate a vote and resend the survey to the user is wonderful. That helps us get numbers as accurate as possible.

I have to select a date on the datepicker every time I log in. I wish it would remember what I selected last time, and if I want anything different, I can change it according to my needs.

I'm a relatively new user of InMoment, but I can already say it helps us by providing valuable data about the ongoing survey, by being able to customize the survey and mainly by giving an option of resending the survey to the user.

It's very easy to implement and it keeps me aware of my client's opinions about my business in a quick and meaningful way.

I'm confident and honest in saying that platform is mature and robust and works just well the way it is.

It really helps me understand my client's opinion and it generates instant feedback.

The best thing is helping data follow with an easy and organized way to register of all information.

I can't think of a difficult or an issue. The experience has been very good so far.

The best solution is to manage all the NPS information, providing all the tools for good rapports and follow-ups.

I love seeing all the data in the various dashboards. We are able to dive in and look for trends in so many ways such as by agent, or account type. I like that we can track individual scores over time to see if they are trending up or down. And the word clouds give us so much insight into what customers are saying in their comments back to us.

We have a need to pull together data in a specific way that Wootric does not allow in the report builder based on the current logic filters. We would like to have additional AND or OR filters added at another level in order to get a more holistic view of our data sets.

Any platform can get us CSAT and NPS scores, but with Wootric we're also able to understand keywords that have positive, negative, or neutral sentiments. We can use our scores and the analytics in 1:1 meetings with Support agents, CSMs, and Account Managers to help improve outreach with customers.

Wootric was very easy to set up. It's just a snippet of javascript that you can copy and paste into your website. Then it integrates with our CRM so we can send emails based on the survey score.

There is a limitation where you can only run one survey and one type of survey at a time. I'd like to run different surveys at once, and that doesn't seem possible.

I am getting a regular pulse on the customer satisfaction with my product. I can see how the trends change over time and read customer feedback that they left directly in the application.

チャット対応後のCSATや、サービス全体に対してのNPSを手軽に測定できます。複雑な操作も不要でとても助かっています。

特にありません。とても良いサービスだと思っています。今後も継続して利用したいです。

これまで顧客満足度を測ったことがなかったので新たな試みでした。また、フィードバックをいただけることでスタッフの意識が上がりました。

I really like the trends functionality - it allows you to see how your NPS changes over time.

I couldn't get the site to work with Opera

Just using it for general user feedback

Free plan generate a lot of value. Email NPS works very well.

I did not understand the connection between Wootric and InMoment. It is not clear to me what InMoment is.

Email NPS works very well.

NPS survey trough email and in app.

I haven't used any other tool, so I can't compare it to anything. But I didn't see the necessity to look for any other tool, since wootric has everything I need. It's easy to customise and provides flexible filter options for analysing the NPS.

I don't dislike anything. I think the tool provides all features that are necessary.

We use wootric to analyse our customers' most significant pain points to plan our upcoming roadmap. It's easier to base our customers' problems and the feature we want to implement to solve those problems on actual numbers.

Have a centralized and integrated NPS platform

Nothing was precisely wrong with my experience.

Overall is easier to use, and as I said in the question above, the centralized manner helps.