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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
A powerful all-in-one webinar platform
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16.9%
13.6%
6.8%
6.8%
55.9%
Easy to use, Live Chat Feature, Affordable Pricing, Robust Webinar Features
Customer Support Issues, Technical Issues during Webinars, Limited Customization Options, Complex User Interface
Overall, WebinarJam receives positive feedback from users, earning an average rating of 4.5 out of 5 stars across various review platforms. Reviewers commend its ease of use, highlighting its intuitive interface and user-friendly features. They appreciate its reliable performance during webinars, with minimal technical difficulties reported. Additionally, the platform's customer support is praised for its promptness and helpfulness. Some users express satisfaction with the platform's features, such as customizable templates, branding options, and analytics tools. However, a few reviewers mention occasional glitches and limitations in customization options as areas for improvement.
AI-Generated from the text of User Reviews
Absolute ease of use for the atendees, very organised, makes life much easier
The camera processing can be made better. Also, need to be able to download detailed poll output per attendee and there should be ablility to download the registered participants customised individual links to be sent by whatsapp or other means
It makes enrolling people into the plan, product, or service very easy by using the presence of an offer button, etc. Also, I find that the attendees don't have to download an app a HUGE plus point. Moreover, the interface is very simple to use for the viewers, thus making their engagement much better
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When I first started using WebinarJam, their customer service was so-so. And when I had issues, things weren't resolved. I thought I canceled at the time of my last issue but apparently I hadn't. They had actually contacted me and apologized and explained that there was a big change recently and things would be better going forward.
Apparently I felt reassured enough that I agreed to try it for two more months. I forgot all about that though! But it's in the messages.
When the charge went through, I contacted them through the usual channels and they were so polite and friendly even though I was in the wrong this time (I hadn't canceled). They were quick to reply, quick to resolve the issue. And their emails were exactly what I would hope MY customer service would write. Informative, warm, to the point, but most importantly, offering immediate solutions. I was impressed they even had a back up plan. (Offered me a discount but if they didn't hear back by a certain time, they would just cancel.)
So obviously, those new changes have stuck and even improved!
I still canceled because I'd changed my business plan around to not use webinars at all. But if I decide to in the future, I'm definitely going to give WebinarJam a second try. I wouldn't consider it a risk at all to try them out!