Upserve POS Reviews

User Sentiments

Excellent Customer Service, Intuitive User Interface, Robust Reporting Features, Seamless Third-Party Integrations

System Outages and Connectivity Issues, Limited Hardware Options, Inconsistent Offline Mode Functionality, Complex Menu Programming

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Review Summary

Users praise the user-friendly interface, ease of use, and efficient technical support. They appreciate the comprehensive features such as inventory management, reporting, and customer management, which help streamline operations and enhance overall business efficiency. Additionally, users highlight the reliability, accuracy, and customization options of the software, allowing them to tailor it to their specific business needs. However, some users mention occasional technical glitches and suggest improvements in mobile accessibility and integration options.

Pros

Easy to use and userfriendly interface, designed to streamline operations and boost efficiency.
Integrates seamlessly with popular payment processing systems and thirdparty applications.
Robust reporting and analytics capabilities provide valuable insights into sales trends and customer behavior.

Cons

Lack of advanced features, such as inventory management and customer relationship management, may limit its suitability for larger businesses.
Occasional issues with syncing and data accuracy have been reported by some users.

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Reviews

Emma Martens

March 18, 2022 Source: Trustpilot.com

Love Upserve

POS System is great, customer service is fantastic, report is very helpful, cant say enough. It is on the expensive side.

jeff schultz

March 14, 2022 Source: Trustpilot.com

The person was so helpful

Date of experience: March 15, 2022

Kayleigh S

February 16, 2022 Source: Trustpilot.com

I chatted into breadcrumb support and…

I chatted into breadcrumb support and was 9th in line. Times are crazy and it’s hard to get staff but I really didn’t wait that long before James was on the chat. He promptly and kindly located the ticket in question and confirmed payment through gift card. Very helpful, amazing support rep.

Jana Markow

February 9, 2022 Source: Trustpilot.com

Brand new to Upserve but we are very…

Brand new to Upserve but we are very happy! The customer service is outstanding and the implementation specialists made it seamless. Highly recommend!

Sharon

February 7, 2022 Source: Trustpilot.com

I have had an amazing experience with…

I have had an amazing experience with Lisa. She is so helpful and resolves the problem every time. Even if she needs to reach out to someone else, she gets the job done!!

Brittani

February 6, 2022 Source: Trustpilot.com

5 Starts for Upserve!

Upserve was very helpful and quick to work on my request!

Rick Adams

January 31, 2022 Source: Trustpilot.com

Excellent POS System

We did a lot of research when we were POS Shopping and selected Upserve for it's functionality and ease of use. We have been live for about a year and it has been a smooth process all around. The Upserve Support does a great job of assisting if/when we need it. I would highly recommend the Upserve POS System for anyone in the market.

Amber

January 31, 2022 Source: Trustpilot.com

Chat Feature

I had a system issue with certain menu items not displaying correctly. I used the chat feature to resolve the issue which took less than 15 minutes! The process was easy and efficient!

Angelo sinclair

January 29, 2022 Source: Trustpilot.com

Great system!!

Great system, outstanding customer service. Easy to use software and equipment. All in all a great choice.

dakota Cosentino

January 26, 2022 Source: Trustpilot.com

Great event venue pos

Great pos definable follows the kiss rule when it comes to pos system.