Ubermetrics Delta Reviews

We chose ubermetrics primarily because the TV and radio search is very good. You find many relevant hits and can listen to 90-second sequences that would otherwise have been broadcast. The setup of the tool at the very beginning went great. Everything was implemented exactly according to our wishes and ideas. The support and customer service was always top-notch, very prompt and very friendly - never intrusive. We even received support when we wanted to adjust our search agents again after some time.

Every few months, minor bugs would occasionally occur, but they were all quickly fixed. We had to manually create the table of contents daily using HTML code, which took some time but was not a major problem.

We have created our daily press review with Ubermetrics.

Easy setup for brands, keywords and specific accounts. The monitoring is very extensive and Ubermetrics has an extensive query editor in order to be able to narrow down the searches for our specific needs.

Nothing really, every time I have a problem I open the costumer support chat. Longest wait time was around five minutes, normally the support is even faster.

We monitor brands mentions as well as specific accounts and keyword-sets. For all of them we analyse the sentiments, monitor the development of the sentiments over time, the distribution of mentions by media type and quality of accounts that post and interact. From this dataset we can then assess the quality of the social interactions as well as the emotions connected to it. Ubermetrics is also helpful for strategic research, benchmarking and competitor analysis.

You get very deep insights on what happens around your company in social media and news. This helps to better understand your target group.

There's nothing I don't like about Ubermetrics.

Until now, I didn't have any problems with using Ubermetrics.

I loved the support from the Ubermetrics team and the insights I got about my target group.

Simple and clear user interface. Especially the analysis and comparison functions make the tool valuable. The mentions are also an important component for us in monitoring. Easily created reports complete our media clippings. The support is also top-notch. Personal contacts solve problems and questions quickly.

We would like to have a larger coverage of special interest print media. Otherwise, we are satisfied with the tool.

Monitoring and clipping of online and offline reporting. Observation of specific topics and keywords through daily reports.

The user interface is very clear and everything is intuitively adjustable and filterable.

The support is first-class, as our specific needs were always addressed. No matter what problem we had, our personal contact always sought a quick and practical solution. He also gave us a lot of creative input when setting KPIs or other usage possibilities. You can really tell that the support team values a very good customer experience.

I am using Ubermetrics on a daily basis. I like the accuracy of the data, visibility and transparency. Ubermetrics is an user-friendly platform, that allows me to keep track on every aspect of the online appearance of our company.

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The biggest benefit is to have all the mentions in one place. It helps me to react, repost or publish content very fast. It is also beneficial to catch the potential negative or false news and deal with them immediately.

I would particularly like to highlight the excellent customer support. There is always someone available. The customer service is always super friendly and helpful. So far, a solution has been found for every challenge we have posed in the shortest possible time.

Ubermetrics is extremely intuitive and you can quickly find your way around independently. The user interface is very clearly designed. Above all, the online seminars and the manual available online enable you to work independently with the tool, optimize your own understanding, and often answer possible questions yourself.

It's actually the mix of different aspects. A great tool with all the features your would expect from a social listening tool. But it's also the customer focussed approach, starting with an intuitive onboarding (video course) and going on with helpful and personal support. They also come up with new ideas of how to improve the customer experience and the tool use.

Nothing really. As 90% of the social listening tools, they struggle with a clear sentiment identification.

Genrate insights, find relevant platforms, content and influencial people on the net. Measure campaign impact.

- Great customer Support which makes it very easy to get started

- possibility to set up various searches for one topic - having this option you can create an overall search for a broad topic and on top set up smaller, more defined searches to get more insight Information.

- Report function is very practicle and easy to use - big plus for this

- Translation - all findings can be translated via Google translator, which helps us understand every single post without any extra effort