TouchBistro Reviews

User Rating

4/5 (Based on 648 Ratings)

Rating Distribution

Excellent
55.7%
Very Good
21%
Average
3.5%
Poor
4.2%
Terrible
15.6%

User Sentiments

Ease of Use, Excellent Customer Support, Extensive Reporting Features, Mobile Ordering

System Crashes, Credit Card Processing Issues, Lack of System Customisation, Online Ordering System Issues

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Review Summary

TouchBistro is generally well-received by users, earning praise for its ease of use, comprehensive features, and strong customer support. Reviewers highlight the intuitive interface, user-friendly design, and efficient training materials as key strengths. The system's ability to streamline operations, improve efficiency, and enhance customer satisfaction is also frequently mentioned. Additionally, users appreciate the robust reporting and analytics capabilities that provide valuable insights into sales, inventory, and employee performance. However, some users have pointed out areas for improvement, such as occasional technical glitches and limitations in customization options. Overall, TouchBistro is considered a reliable and user-friendly POS system that effectively meets the needs of various types of restaurants and bars.

Pros

Easytouse interface: Userfriendly interface simplifies training and onboarding for staff.
Comprehensive features: Offers a wide range of features catering to various restaurant operations, including reservations, inventory management, and customer relationship management.

Cons

Limited customization options: Customization capabilities may be limited compared to other POS systems, restricting businesses from tailoring the system to their specific needs.
Potential hardware issues: Some users have reported occasional hardware problems with the POS system, requiring maintenance or replacement.

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Reviews

Si Lom Thai Bistro

October 24, 2024 Source: Trustpilot.com

i've been use touchBistro since 2017…

i've been use touchBistro since 2017 now i got my second location and of course i still choose touchBistro in my second restaurant.

Douglas

February 20, 2024 Source: Trustpilot.com

Great Team you can depend on.

Firstly, my direct contact is awesome and very responsive. Secondly my customers like the platform it's easy to use and the support is great. Thirdly, great people to work with always available.

Tracey Grantham

January 31, 2024 Source: Trustpilot.com

Always very helpful on the helpline

Always very helpful on the helpline. The POS is very easy to use

A Del

January 30, 2024 Source: Trustpilot.com

Convenient

Convenient, customer care, ease of use

Steve Butler

January 30, 2024 Source: Trustpilot.com

Very functional POS supported by…

Very functional POS supported by customer/tech support that has always been available when needed

Ankur Patel

December 27, 2023 Source: Trustpilot.com

User friendly

Have been using touch bistro for about 10 years now. It’s a great POS platform for restaurants. Their technical support team is always available and waiting time is 0-5min never more than 5. System is so good for restaurants and also easy to edit. I recommend this to restaurant owners if you are looking to upgrade your business. Their reports are easy to understand and have many online options like reservation and gift cards.

Eddie's Roadhouse

December 15, 2023 Source: Trustpilot.com

15 years in hospitality and this is the best POS!

Touch Bistro adapts with the times and takes ownerships of any issues with a quick turn around time. The system used to update randomly, often times on weekend evenings, this does not ever happened following a discussion in the community threads. It is designed for restaurants with a nod to the nuance of splitting checks, firing ticket times and simple training. This has been our greatest advantage, with its easy to use online ordering features. Thank you for creating a restaurant focused product!

Diego Enriquez

December 14, 2023 Source: Trustpilot.com

Very reliable & updates are seamless!

Date of experience: December 15, 2023

Nick

November 30, 2023 Source: Trustpilot.com

Newbie bar owner

We opened our craft beer bar about 2.5 years ago and just sold it. Thanks to TouchBistro one of the most used and possibly largest hurdle to new businesses, the POS, was super simple to learn and use. All of our employees loved the system and would highly recommend to any bar.

Michael Holleb

November 5, 2023 Source: Trustpilot.com

One year In -with Touch Bistro

One year In with Touch Bistro! Everything and more! Best product out there for independent restaurant. User friendly and Management friendly. Best system and value out there in my 30 years experience and operating restaurants. Also has many other options like frequent dinner -rewards program, online ordering directly to kitchen printers. There support is fantastic as far as accessibility and in response time. Highly trained in problem solving which I call additional training sometimes. Highly recommend Touch Bistro.