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Bob F

January 4, 2024 Source: G2.com

"ThunderTix: full-featured solution with outstanding support!"

What do you like best about ThunderTix?

We run a community-supported literacy based non-profit in northeast Florida. We have a handful of events a year, from a 400-guest gala fund-raiser to a 100-person luncheon. We have been happily using ThunderTix for nearly 4 years as a replacement for Eventbrite. The solution is very flexible and versatile. It was implemented quickly, and we use it frequently (over 8 months of our fiscal year). ThunderTix has handled each of our reservation and ticketing requirements with ease, and scales to the needs of a larger/more complex organization. When we have needed support, it has been timely, very helpful, and accurate. The pricing is well-in line with our budget, and the solution delivers great value. We have integrated ThunderTix to BrainTree using their built-in support and also into Google Tag Manager. All in all, this is an outstanding solution that continues to evolve, meet our needs, and helps us grow our organization.

What do you dislike about ThunderTix?

ThunderTix changed their pricing model recently, which many technology vendors have done. We were not notified in advance, but the change was not significant enough to cause us heartburn. It would be nice if we received more communications from them.

What problems is ThunderTix solving and how is that benefiting you?

Revenue management and reserved-seating ticketing for our fundraising and literacy events.

MG

Mason G

December 18, 2023 Source: G2.com

"Easy use and helpful customer support made ThunderTix the right pick"

What do you like best about ThunderTix?

Ease of use for the box office and great customer support

What do you dislike about ThunderTix?

the free public display of ticket sales is not great looking, best to integrate it into your own website

What problems is ThunderTix solving and how is that benefiting you?

Scanning and selling tickets at the opening day for events that we host at our clubhouse theater

AU

Anonymous User

August 25, 2023 Source: G2.com

"User Friendly"

What do you like best about ThunderTix?

Very easy to use, and has alot of features.

What do you dislike about ThunderTix?

ThunderTix works very well for my current needs.

What problems is ThunderTix solving and how is that benefiting you?

Event Tickert Purchasing

BP

Brian P

April 13, 2023 Source: G2.com

"Great program both for Admin and Customers"

What do you like best about ThunderTix?

It's easy to use for both admins and customers. It's exactly what we need to sell tickets.

What do you dislike about ThunderTix?

Not really a con, but they're always improving the system and taking input from users like us. I'd love for changes to be instantaneous but I'm just impatient.

What problems is ThunderTix solving and how is that benefiting you?

ThunderTix takes input on improvments from users like us and is constantly working on improving the system. It gets better with every iteration and if there's issues, they're fast to respond.

JR

Jason R

April 4, 2023 Source: G2.com

"Flawless change-over. Fantastic service. Great and improving features."

What do you like best about ThunderTix?

The system is reliable and easy to use.

Support is quick and friendly.

The codebase is recently refactored and robust.

What do you dislike about ThunderTix?

That I can only give them 10 on a 1-10 scale.

What problems is ThunderTix solving and how is that benefiting you?

Our previous ticketing system was problematic and forced us to drop them. Change-over took three days without even one flaw. Thousands of patrons. Three days. The system has been 100% reliable. 100% uptime. Other services, donations and products are integrated as well.

J

Jenna

November 13, 2021 Source: Financesonline.com

Highly versatile and user-friendly ticketing system that can be accessed directly.

PROS: When making use and reseacing online ticketing systems, ThunderTix separates itself from the crowd. It's easy to use. Plus it offers flexibility in adapting to venue scenarios. It comes with data reporting and excellent tech support. Thundertix happens to be just one of very few ticketing platform that actually listens to what users have to say.

E

Ebony

September 21, 2021 Source: Financesonline.com

The best at what it does.

PROS: Right from the very start in contacting ThunderTix over the phone, I knew right off the bat, I've got an ideal ticketing system for our choir. Each question being thrown at that time was answered with confidence. System details were broken down in terms that anyone can understand. Ticketing system limitations were broken down with honest explanations and clear ways of getting around them. I appreciate them understanding non-profits and even putting in a donation option.

L

Lester

April 12, 2021 Source: Financesonline.com

Ideal to have in business.

PROS: We've stuck by ThunderTix for more than a decade now. We've made up our mind not to go someplace else. Right from the beginiing, ThunderTix has always delivered us the best ROI. The system in itself is simple to utilize. That's for both the consumer and management side. Support has been nothing but excellent.

MR

Melanie R

December 23, 2019 Source: G2.com

"User Friendly and Great Support"

What do you like best?

Thundertix has fantastic support, is very intuitive and is easy for our customers to navigate. I like that some of my colleague in town use the service as well so we are able to talk with one another when we have questions.

What do you dislike?

As a Canadian I dislike that my invoices show up in American dollars and so I only see the actual price once payment hits my account.

Recommendations to others considering the product:

ThunderTix has an online support team second to none. They have a feature request system that allows you not only to make suggestions for improvements to the software but you are able to read other users' requests and vote on the ones you also want to see happen. In my experience, sometimes you start using a program and it doesn't work how you want it to and you think 'this is a drag' - but with ThunderTix their team will actually take in your feedback and the changes you want to see will happen! ThunderTix has given us an amazing tool to work with and by using the collective knowledge and experience of their users - Thundertix is constantly striving to improve. I have had a few instances where the perimeters of the software did not allow me to get a report in the time frame I needed. I sent a quick support request in and got an answer and a fix within 1 business day. It was awesome. With ThunderTix I feel like I have an additional staff member taking care of all that 'tech' stuff I'm still learning about. You will not be disappointed.

What problems are you solving with the product? What benefits have you realized?

We used to do internal gift certificates but are now able to do them through Thundertix which makes tracking so much easier. We are also able to add a donation option on check out which has helped us raise thousands of dollars in extra income in the first 2 years of implementation alone.

A

Amanda

January 27, 2018 Source: Financesonline.com

I was a TicketMaster user. But ThunderTix turned the tables for me.

PROS: I like how tickets cane be printed out and includes the name of the buyer. It's cool having the ability to directly run charges vai the program. I couldn't do that through TicketMaster for the Asheville Symphony. ThunderTix is easy to use. It's fun using it actually.

ThunderTix Reviews

Do You Use ThunderTix?

Bob F

Mason G

Anonymous User

Brian P

Jason R

Jenna

Ebony

Lester

Melanie R

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Amanda

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