SuperOffice CRM Reviews

Superoffice is easy to learn for users. GUI is clean and intuitive. The integration with MS Office lets the user be in control of what and how to create and archive documents.

The support from Superoffice is very good. I have used Superoffice since 1997 but have sometimes been forced to use other CRM systems. I will stick to Superoffice.

Cloud version is a bit slow in updating the browser and there is a tendency to open new tabs.

Das Programm ist strukturiert und nicht zu kompliziert. Perfekt für mittelständische Unternehmen

Teilweise etwas kompliziert neue Folgeaufgaben anzulegen und das Ticketsystem erscheint mir etwas umständlich.

Kundenhistorie, auf Kundenbesuche vorbereiten, Angebote nachfassen.

Easy to use and quick to start. Also integration possibilities if needed to expand specific usage

Sometimes limited and not easy to customize by yourself. But this is also a positive thing for the quick start

Service requests and customer experience with history and quote module.

Although the functionality of SuperOffice has been greatly expanded in recent years, the entry for newcomers is very easy. After just a few minutes of familiarization, the "newcomer" already benefits from working with SuperOffice. Therefore, the frustration is very low and the acceptance of the software is very high.

Innovations should not only be communicated in English, but also in German.

All employees are up-to-date in real-time regarding the customer. This saves several hours weekly on unnecessary searches and internal coordination processes.

Easy-to-understand platform, even for admins. App for Outlook as well as links to other apps and systems.

Translation problems - Meaning of the German words into English and Norwegian. The main fields cannot be marked as mandatory fields by the ADMIN.

Overview of the sales activities, marketing tool, and customization for our projects as a supplementary tool

Easy and intuitive user interface and easy to cusomize

overview and tables are missing. only query is possible to use and this leaves form when selecting ie a company

all customer informaion at one place

It is absolutely essential to first define the needs. Whether you are looking for a pure CRM system or a tool for stakeholder and contract management, SO is definitely recommended. The simplicity and scope of possibilities are truly a great advantage of SO. As a pure contract management tool, there are other alternatives that are more focused on this than SO, but by combining communication, documentation and contracts, SO is an extremely useful tool. SO has given Flytoget significant added value, both as a CRM system and as a tool for stakeholder and contract management.

I miss the ability to search for text in documents, not just metadata.

It could also have been easier to set up notifications on custom date fields, without using consultants to set this up. That said, it is both quick and relatively inexpensive to have such special solutions set up by SO.

It brings together all customer-related information in one place. It gives a clear and structured overview of customer interactions.

We use the Requests module extensively, and one of the biggest advantages is how all communication—emails, internal notes, and status updates—is automatically linked to each case. This gives a complete history in one view, which saves a significant amount of time compared to searching through inboxes or separate systems.

The search and filtering functions could be more intuitive when handling larger datasets, to make it easier to quickly find specific cases or information.

Before implementing SuperOffice CRM, we struggled with having customer cases spread across individual inboxes, which made it difficult to get a clear overview of workload and case status. It also created a dependency on specific individuals—if someone was absent, it was hard to pick up their cases, and there was a risk that requests would be delayed or missed.

Superoffice is a great way to record all correspondence with customers, potential customers, and suppliers, and to be able to retrieve it whenever needed.

I used to have to enter a lot of data for new customers, but now, with AI, much of that information is already filled in automatically.

I can easily find information from years ago about customers or projects.

We are using both sale and service environment, specially service since I am a service leader and their product has been developing a lot and it is very useful and practical in our company, specially reporting and resource handling, map over all customers, instrument and agreement handling. It is good that it is compatible with other applications.

There is nothing that We do not like :), everything works great!

Managing service tickets and also response time . Tracking response time help us to build a trust with our customers.