Sumsub Reviews

User Rating

4.7/5 (Based on 100 Ratings)

Rating Distribution

Excellent
78%
Very Good
17%
Average
5%
Poor
0%
Terrible
0%

User Sentiments

Fast Verification Speed, Reliable Identity Verification, User-Friendly Interface, Excellent Customer Support

Inaccurate Data Extraction, Occasional Technical Errors, API Integration Challenges, High False Positive Rates

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Review Summary

Sumsub is a popular KYC/KYB identity verification platform praised for its user-friendly interface, fast processing, and reliable compliance features. Users appreciate the platform's flexibility, global verification capabilities, and responsive customer support. However, some reviews mention issues with inaccurate results, limited customization options, and challenges integrating with other systems. Overall, Sumsub is considered a valuable tool for streamlining KYC processes, ensuring compliance, and improving customer experience.

Pros

SumSub is easy to integrate and offers a fast and accurate KYC/KYB verification.
SumSub provides userfriendly interface and intuitive navigation, ensuring a smooth experience.
SumSub's customer support is responsive and helpful in addressing any concerns or issues.

Cons

SumSub's API documentation needs improvement, with a need for more APIs to be provided.
SumSub's verification processes can sometimes flag users incorrectly, requiring manual clarification.
SumSub's pricing may be considered expensive, especially for startups with limited budgets.

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Reviews

Verified User in Warehousing

January 28, 2025 Source: G2.com

Very Amazing 🤩

What do you like best about Sumsub?

.Helpful in research and education purposes

What do you dislike about Sumsub?

I don't think so anything but ye verification can be make more user friendly

What problems is Sumsub solving and how is that benefiting you?

Your verification enquiries solved

Verified User in Financial Services

January 22, 2025 Source: G2.com

Efficient and User-Friendly Verification Solution

What do you like best about Sumsub?

Sumsub provides an incredibly efficient and user-friendly verification solution. The platform's ease of use and seamless integration with existing systems have signigicantly streamlined our verification processes. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Additionally, the frequecy of updates and new features ensures that we are always equipped with the latest tools to maintain compliance and security.

What do you dislike about Sumsub?

While Sumsub is an excellent platform, there are occaional delays in the verification process during peak times. It would be beneficial if the system could handle high volumes more efficiently to avoid any potential bottlenecks. Additionally, more detailed documentation and tutorial would be helpful for new users to get up to speed quickly.

Recommendations to others considering Sumsub?

We used Sumsub for my firm's verification needs, and I couldn't be happier with the experience. The platform is incredibly easy to navigate, and the instructions are clear and straightforward. The verification process was quick and efficient, allowing us to onboard new customers without any hassle. The customer support team was also very responsive and helpful whenever we had questions.

What problems is Sumsub solving and how is that benefiting you?

Verified User in Financial Services

January 22, 2025 Source: G2.com

YC, makes our bussiness be possible I like Sumsub as a perfect tool for KYC and more

What do you like best about Sumsub?

.Sumsub is really convenient platform having many tools in one place

What do you dislike about Sumsub?

There is nothing I dislike at the moment

What problems is Sumsub solving and how is that benefiting you?

Maricar T

January 22, 2025 Source: G2.com

SUMSUB, I dont need to use boolean searches via open source SUMSUB: USER FRIENDLY

What do you like best about Sumsub?

All in one! customer data, attachments, photos and watchlist checks are incormporated within the same page/tab.

What do you dislike about Sumsub?

The least that I like about Sumsub is some attachments cannot be redacted

What problems is Sumsub solving and how is that benefiting you?

Adverse media are already captured by

Verified User in Fund-Raising

January 21, 2025 Source: G2.com

Very good software

What do you like best about Sumsub?

Intuitive to use. Makes KYC very easy for the company. It integrates easily into our system. Responsive customer support. It is easy to implement within the company. We use it weekly. It has several features.

What do you dislike about Sumsub?

There could be more features such as automisation.

What problems is Sumsub solving and how is that benefiting you?

It helps us solve checks on people

Verified User in Accounting

January 20, 2025 Source: G2.com

Using Sumsub is efficient

What do you like best about Sumsub?

The screening tools in the system is like a layer of protection that makes it easier to dispose alerts

What do you dislike about Sumsub?

So far, Sumsub has been great, though there were times that it was slow, which possibly because of my internet connection.

What problems is Sumsub solving and how is that benefiting you?

It makes the Onboarding/KYC process much easier.

Verified User in Banking

January 17, 2025 Source: G2.com

Experienced SumSub user

What do you like best about Sumsub?

It is very easy to navigate. All the required info in one place. No need to open multiple windows.

What do you dislike about Sumsub?

Tech colleagues said there is sometimes issue to integrate it into the work.

What problems is Sumsub solving and how is that benefiting you?

Simplyfies the work on AML side.

Tokunbo I

January 17, 2025 Source: G2.com

Sumsub review

What do you like best about Sumsub?

Legitimate and effective tool

What do you dislike about Sumsub?

User friendly interface

Recommendations to others considering Sumsub?

Fast customer verification time

What problems is Sumsub solving and how is that benefiting you?

Widely used by many top Fintech

Harrison O

January 15, 2025 Source: G2.com

ML/TF user friendly and quick support service

What do you like best about Sumsub?

Simplicity of product,and product innovation, ease of implementaion, good customer support service, with integration with other vendors.

What do you dislike about Sumsub?

Poor training command for employee, employee needs adequate information support partners.

What problems is Sumsub solving and how is that benefiting you?

false identification prevention and prevention of

Marius N

January 15, 2025 Source: G2.com

Seamless identity verification and compliance solutions.

What do you like best about Sumsub?

SumSub streamlines global KYC/AML compliance with fast, secure identity verification, customizable workflows, and robust fraud prevention.

What do you dislike about Sumsub?

SumSub’s advanced features can have a steep learning curve initially, and its pricing may feel high for smaller businesses or startups with limited budgets.

What problems is Sumsub solving and how is that benefiting you?

SumSub solves compliance, fraud, and onboarding inefficiencies by automating KYC/AML processes, enhancing security, and enabling faster, global customer onboarding for businesses.

Sumsub Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Sumsub?

Review Summary

Pros

Cons

Verified User in Warehousing

Verified User in Financial Services

Verified User in Financial Services

Maricar T

Verified User in Fund-Raising

Verified User in Accounting

Verified User in Banking

Tokunbo I

Harrison O

Marius N

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